Project Manager
Role Overview
Project Manager, Customer & Operations Enablement, based out of Calgary, Alberta.
Leads technology and business transformation projects supporting SECURE’s five-year corporate strategy.
Partners with Sales, Operations, technical teams, vendors, and senior stakeholders to turn business needs into solutions and deliver measurable value and adoption.
Works across technology, data, analytics, and operational initiatives, balancing strategic planning with hands-on delivery.
Key Skills for This Role
Full Job Posting
Role overview
Project Manager, Customer & Operations Enablement, based out of Calgary, Alberta.
Leads technology and business transformation projects supporting SECURE’s five-year corporate strategy.
Partners with Sales, Operations, technical teams, vendors, and senior stakeholders to turn business needs into solutions and deliver measurable value and adoption.
Works across technology, data, analytics, and operational initiatives, balancing strategic planning with hands-on delivery.
Project execution
- Define project scope, objectives, and deliverables with clients, teams, and stakeholders.
- Plan timelines, workflows, and milestones using the BITS Project Execution Framework and related tools and processes.
- Secure project resources; monitor milestones and take corrective action.
- Define third-party RFQ/RFP requirements, evaluate vendors and solutions, and manage vendor implementation teams as applicable.
- Coordinate business stakeholders, technical teams, and third-party partners; establish governance, stakeholder alignment, and operational handoff.
- Manage budgets, risks, and issues; deliver on time, within scope, and on budget.
- Develop organizational change management plans with the PMO; lead closure, benefits validation, and lessons learned.
Business partnership
- Align technology projects with business strategy and manage program interdependencies, risks, and resource conflicts with program leadership.
- Build relationships with Operations and Sales stakeholders and translate business needs into fit-for-purpose technology solutions.
- Report status transparently, escalate issues and decisions, engage stakeholders, and drive user adoption and measurable business value.
Qualifications
- Related post-secondary education and at least five years of related experience, including hands-on industry project delivery.
- Experience delivering technology projects from inception to closure and managing scope, schedule, and budget.
- Thorough knowledge of business process mapping, modelling, and reengineering, and understanding of operations, sales, finance, and technology.
- Strong analytical and logical problem-solving skills; ability to work independently and use sound judgment about escalation.
- Experience managing complex stakeholder groups and competing initiatives; strong interpersonal, communication, customer service, collaboration, and relationship-building skills.
Assets
- Agile project management and experience in energy, environmental, or industrial services are considered assets.
- Experience with data, analytics, or BI solutions; ERP, CRM, or field operations systems; custom software solutions; or software development is an asset.
- Microsoft Project, Azure DevOps, Jira, PMP, Prosci, CBAP, and CCBA are listed as assets.
- Ability to travel to field locations as required is listed as an asset.
Benefits and culture
- The employer describes opportunities for growth and a compensation package, employer-paid health and dental benefits, a health-care spending account, wellness programs, an employee savings plan, career progression, and referral rewards.
- The employer emphasizes safety, respectful engagement, diversity, and equal access to opportunity.
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