Project Engineer – WMS Super User

About The Role

Key Responsibilities

• Provides functional/operational support and feedback on questions from the users regarding WMS.
• Provides functional/operational feedback on assessments from customer engagement regarding WMS product description.
• Provides on-site presence for implementations of WMS products as appropriate, especially when sites implement the product for the first time.
• Support projects and is capable to consult on set-up of WMS (Clustering, putaway rules, pack configuration, routing, zoning, data loads)
• Provides support in the cluster on Tests and UAT with product releases or patches. Is capable to conduct system testing, to professional quality standards, for WMS Products.
• Maintain appropriate working relationships with all customers/key users within the cluster as part of the day to day execution of tasks.
• Provide logistics and systems consultancy for operations teams in relation to appropriate system use and operational responsibility and capabilities.
• Responds to unfamiliar, undefined, unexpected, or unstable situations and define corrective actions with WMS CoE.
• Evaluates, follows up and coordinates possible change request or product enhancements within the cluster.
• Provides training for engineers and Key-users within the cluster.
• Provides feedback in general to the WMS CoE on progress, best practices and daily business updates related to WMS products

Preferred Qualifications

• Bachelor's degree in Supply Chain, Engineering, or a related field.

Specialist Knowledge & Skills

• Understands and able to explain EDI’s and meaning of it.
• Proven competence of supporting and leading software testing processes.
• Proven ability to communicate within own organization and with external customers.
• Able to host and facilitate warehouse visits for potential new customers in-external and able to explain WMS processes