Programme Manager

Overview

The Programme Manager

Programme Leadership & Strategy

• Orchestrate digital and innovation projects, resources, timing, monitoring and control, ensuring master plans and schedules are followed; develop solutions to program challenges and direct others towards successful on-time, on-budget completion
• Take end-to-end responsibility for program solution delivery, determining needed deliverables, macro approach, critical path, productivity improvements, overall risks, and planning assumptions
• Oversee multiple related projects ensuring alignment and prioritization.
• Drive business value realization and measurable benefits.

Documentation & PMO Requirements

• Establish, document, and ensure that processes for digital execution are followed; facilitate meetings and develop rollout plans and procedures.
• Actively champion PMO best practices to drive better project planning, execution, prioritization, and change management across the portfolio.
• Tools typically include Microsoft Project, Jira, Confluence, Smartsheet, and Asana for tracking, collaboration, and reporting.

Programme Planning & Execution

• Lead end-to-end programme planning including scope, timelines, and resources.
• Monitor programme performance using KPIs and dashboards.

Governance & Standards

• Drive standard process, governance, and continuous process improvements across the division to improve Program Management consistency; constantly look for improvement of processes and tools to evolve program management methodologies and ensure delivery quality and scalability

Stakeholder & Executive Management

• Work with Heads of department, manage program resource capacity; negotiate program expectations and ensure results are achieved
• Keep management and other stakeholders informed by overseeing project management activities and identifying, generating, tracking, and communicating key program metrics.
• Tailor communications to various audiences from executives to project teams and external partners to secure buy-in and foster a shared understanding of program goals.
• Establish, document, and ensure that processes for digital execution are followed; facilitate meetings and develop rollout plans and procedures.
• Actively champion PMO best practices to drive better project planning, execution, prioritization, and change management across the portfolio.
• Tools typically include Microsoft Project, Jira, Confluence, Smartsheet, and Asana for tracking, collaboration, and reporting.

Risk, Governance & Compliance

• Be responsible for ongoing performance assessment, research and development of new capabilities, and systematically applying knowledge for program success, providing information and recommendations to decision makers at all levels
• Manage programme-level risks and dependencies.
• Ensure compliance with policies and standards.

Financial & Resource Management

• Manage budgets and forecasts.

Quality & Delivery Assurance

• Ensure consistent delivery standards across projects.
• Emerging requirements for 2026
• AI and automation literacy — understanding AI capabilities and how to leverage AI-powered platforms for scheduling, resource allocation, and risk monitoring.
• Change management capabilities — leading teams through technology and digital transformation, managing resistance, building commitment, and ensuring sustainable adoption

JCIA-Aligned Safety, Quality, Governance and Professional Standards

• Ensure staff adherence to JCIA, safety, quality, and organizational requirements through supervision, guidance and performance monitoring.
• Support sustainability and Global Health Impact (GHI) goals by practicing environmentally responsible behavior, reducing waste, following proper disposal and segregation processes, using resources efficiently, participating in related training, and reporting opportunities for improvement.

Organizational Responsibilities

• Perform any additional duties reasonably assigned by the organization or line manager, even if not explicitly listed in this job description, to meet operational needs and support specific objectives of your department and organization
• Comply with all organizational and departmental policies, procedures, legal requirements, and applicable regulations at all times, and take personal responsibility to read, understand, follow and keep updated with the latest versions.

Education & Qualification

• Degree in Business, Computer Science, Engineering, or related field
• Certifications: PMP, CSM (Certified ScrumMaster), SAFe Agilist, or PRINCE2
• Training in Agile, Lean, or SAFe methodologies provides a strong foundation; continuous learning through webinars, conferences, and peer networks is essential as the technical landscape evolves rapidly.

Experience

• 8–12 years of experience in IT project/programme management.
• Experience managing multiple large-scale projects or programmes.
• Healthcare IT experience preferred

Training & Knowledge

• Strong understanding of programme management frameworks.
• Expertise in governance and benefits realization.
• Strong stakeholder management and leadership skills.
• Awareness and understanding of KCH policies and KCH initiatives.
• Possesses a good grasp of medical terminology, enabling accurate communication, documentation, and coordination within a clinical or healthcare setting.