Programme Manager - Customer

Role overview

Responsibilities

• Build strategic relationships with business colleagues and translate requirements into technical deliverables.
• Lead programmes, projects and a team of project managers to achieve business outcomes.
• Connect business leaders with Technology, Architecture and Data teams and support effective decision-making.
• Manage stakeholders, risks, project communications, resources, costs and delivery within time and budget constraints.
• Develop workforce capability and collaborate with internal teams and external vendors.
• Create delivery plans and connect project activity to business benefits.

About you

• Extensive programme management experience in a change function and demonstrable career progression through project management channels.
• General Insurance experience is necessary; UK Commercial/SME experience is preferred.
• Strong business partnering, stakeholder relationship, influencing and collaborative delivery skills are required.
• Experience delivering complex Salesforce-enabled business change with cross-functional teams, vendors and stakeholders is required.
• Experience working with Data teams, leading concurrent IT workstreams, and managing complex data issues is required.
• Experience with project management methodologies, RAID, financial and budget management, and external vendor or contractor management is required.
• APM and PRINCE2 are cited as examples of project management methodologies.
• Excellent communication and people management experience are required.
• UK right to work is required; the employer may consider sponsorship at its discretion.

Workplace

• Hybrid role with 2–3 days per week in the London office.

About QBE