Program Support Specialist - SEMO RISE
Role Overview
The Program Support Specialist provides administrative, operational, and coordination support for the SEMO RISE program.
This position helps ensure efficient program operations through participant enrollment support, documentation management, scheduling, recordkeeping, communication, and coordination of program activities.
The Program Support Specialist works closely with the SEMO RISE Project Manager, Case Manager, Employment Navigator, Outreach & Engagement Specialist, and Data & Performance Specialist to maintain organized program processes and support timely, accurate completion of administrative and grant-related requirements.
SEMO RISE (Regional Industry Skills and Employment) focuses on expanding access to workforce training and employment opportunities in skilled trades and construction, information technology, and commercial drone technology. The Program Support Specialist helps support these efforts by maintaining reliable administrative systems, assisting participants as they navigate enrollment and program activities, and ensuring program documentation is organized, accessible to authorized personnel, and maintained in accordance with organizational and grant requirements.
Key Skills for This Role
Full Job Posting
Required Qualifications
- High school diploma or equivalent.
- Experience in administrative support, office coordination, records management, customer service, program support, or a related field.
- Strong organizational skills and attention to detail.
- Ability to maintain accurate records and manage multiple tasks and deadlines.
- Proficiency with common office software, including email, word processing, spreadsheets, calendars, and electronic file management.
- Strong written and verbal communication skills.
- Ability to handle confidential information professionally and appropriately.
- Ability to work independently and collaboratively in a team environment.
- Ability to communicate effectively with participants, staff, employers, and community partners from diverse backgrounds.
Preferred Qualifications
- Associate degree or additional training in business administration, office management, human services, or a related field.
- Two or more years of experience in administrative support, program coordination, workforce development, or grant-funded programming.
- Experience maintaining participant files, enrollment records, or other documentation subject to compliance requirements.
- Familiarity with electronic databases, case management systems, customer relationship management systems, or program tracking tools.
- Experience supporting scheduling, event coordination, data entry, and reporting processes.
- Familiarity with workforce development programs, employment services, training programs, or community-based organizations.
- Knowledge, Skills, and Abilities
- Strong administrative organization and document management skills.
- Attention to detail and commitment to accurate, timely recordkeeping.
- Ability to prioritize competing tasks and meet established deadlines.
- Professional communication and customer service skills.
- Ability to learn new software, databases, and administrative systems.
- Ability to identify missing documentation and follow established procedures for resolving discrepancies.
- Sound judgment when handling confidential or sensitive information.
- Ability to work effectively with a multidisciplinary program team.
- Commitment to supporting equitable access to workforce training, employment, and career development opportunities.
- Equal Employment Opportunity
- Community Partnership of Southeast Missouri is an equal opportunity employer. Employment decisions are made without regard to legally protected characteristics in accordance with applicable federal, state, and local laws.
About Community Partnership of Southeast Missouri
Nonprofit social-service organization providing housing, employment, youth, family, and community-support programs in Southeast Missouri.
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