Case Manager - SEMO RISE
Role Overview
Community Partnership of Southeast Missouri (CPSEMO) is seeking a compassionate, organized, and participant-focused professional to serve as the Case Manager for SEMO RISE (Regional Industry Skills and Employment), a regional workforce development initiative serving 14 counties across Southeast Missouri.
SEMO RISE focuses on two connected sectors with demonstrated regional workforce needs: skilled trades and construction, and information technology (IT), with an emphasis on commercial drone technology and its applications across industries.
The initiative seeks to strengthen regional workforce pathways by connecting individuals to relevant education, occupational training, industry-recognized skills, and employment opportunities aligned with employer demand.
The Case Manager will coordinate individualized service planning, supportive services, and participant retention to help individuals overcome barriers to education, occupational training, and employment.
Working under the direction of the SEMO RISE Project Manager, this position will assess participant needs, develop individualized service plans, coordinate referrals, monitor progress, and provide ongoing support to help participants successfully engage in and complete workforce development activities.
The Case Manager will collaborate with the Outreach & Engagement Specialist, Data & Performance Specialist, training providers, employers, community organizations, and other service providers to ensure participants receive appropriate support throughout their involvement with SEMO RISE.
The position will focus on identifying barriers to participation, connecting individuals with available resources, promoting retention and completion, and supporting successful transitions into employment.
The successful candidate will demonstrate strong interpersonal skills, sound judgment, effective problem-solving abilities, and a commitment to helping individuals achieve educational, training, and employment goals.
Full Job Posting
REQUIRED QUALIFICATIONS
- Associate degree or bachelor's degree in social work, human services, counseling, psychology, workforce development, education, or a related field; equivalent relevant education and experience may be considered.
- At least one year of experience in case management, human services, workforce development, participant support, community services, or a related field.
- Strong interpersonal, communication, and problem-solving skills.
- Demonstrated ability to assess individual needs, coordinate referrals, and support progress toward established goals.
- Strong organizational skills and the ability to maintain accurate and timely case documentation.
- Ability to manage multiple participants and competing priorities effectively.
- Proficiency with Microsoft Office or comparable productivity tools and electronic recordkeeping systems.
- Ability to maintain confidentiality and handle sensitive participant information responsibly.
- Ability to collaborate with community organizations, service providers, and other program staff.
- Ability to travel throughout the 14-county service area as required.
- Valid driver's license and reliable transportation, subject to CPSEMO's applicable driving and vehicle-use requirements.
PREFERRED QUALIFICATIONS
- Experience working with grant-funded programs, workforce development initiatives, education and training programs, or employment services.
- Experience providing individualized service planning and coordinating supportive services.
- Familiarity with participant retention strategies, career pathways, and employment placement services.
- Experience working with individuals experiencing barriers to education, training, or employment.
- Knowledge of community resources and service providers in Southeast Missouri.
- Experience maintaining electronic case files, participant databases, and grant-related documentation.
- Familiarity with skilled trades, construction, information technology, commercial drone technology, or related career pathways.
- Experience collaborating with educational institutions, employers, workforce agencies, and community-based organizations.
- KNOWLEDGE, SKILLS, AND ABILITIES
- Strong assessment, service planning, and problem-solving skills.
- Ability to build rapport and maintain professional relationships with participants from diverse backgrounds.
- Ability to identify barriers and develop practical strategies to support participation and retention.
- Strong organizational skills and attention to detail.
- Ability to manage a caseload and maintain consistent follow-up with participants.
- Ability to communicate effectively with participants, employers, training providers, and community partners.
- Ability to maintain appropriate professional boundaries and protect confidential information.
- Ability to document services and outcomes accurately and consistently.
- Ability to work independently while maintaining accountability to the Project Manager.
- Commitment to participant-centered service delivery, workforce development, and improved access to education, training, and employment opportunities.
- EQUAL EMPLOYMENT OPPORTUNITY
- Community Partnership of Southeast Missouri is an equal opportunity employer and considers applicants without unlawful discrimination in accordance with applicable federal and state laws.
About Community Partnership of Southeast Missouri
Nonprofit social-service organization providing housing, employment, youth, family, and community-support programs in Southeast Missouri.
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