Program Specialist

At Heart to Heart, we believe every person deserves to live a full, meaningful life in a place they can truly call home.

As a Program Specialist, you'll be at the center of making that happen — developing person-centered support plans, guiding interdisciplinary teams, and ensuring the individuals we serve have every opportunity to thrive in their communities.

Monday–Friday, standard business hours with flexibility for occasional evening or weekend meetings.

Some on-call rotation required.

Heart to Heart is committed to building a workforce that reflects the communities we serve.

If you're passionate about making a real difference in the lives of individuals with intellectual and developmental disabilities, we'd love to hear from you.

• Master's degree in a human services field + 1 year of IDD experience, or Bachelor's degree in a human services field + 2 years of IDD experience (per PA 6400.44)
• Master's degree in a human services field + 1 year of IDD experience, or Bachelor's degree in a human services field + 2 years of IDD experience (per PA 6400.44)
• Valid PA clearances: FBI fingerprint, PA State Police background check, and Child Abuse History (Act 151)
• Valid PA clearances: FBI fingerprint, PA State Police background check, and Child Abuse History (Act 151)
• Strong written and verbal communication skills and comfort with electronic documentation systems (HCSIS, Therap, or similar)
• Strong written and verbal communication skills and comfort with electronic documentation systems (HCSIS, Therap, or similar)
• Valid driver's license, reliable transportation, and ability to travel regularly between residential sites
• Valid driver's license, reliable transportation, and ability to travel regularly between residential sites
• CPR/First Aid certification required within 90 days of hire
• CPR/First Aid certification required within 90 days of hire

Preferred: PA 6400/ODP waiver experience, behavior support planning background, and bilingual Spanish ability (Philadelphia market).

• Develop, implement, and monitor Individual Support Plans (ISPs) rooted in person-centered planning principles
• Develop, implement, and monitor Individual Support Plans (ISPs) rooted in person-centered planning principles
• Facilitate ISP team meetings with individuals, families, Support Coordinators, and providers
• Facilitate ISP team meetings with individuals, families, Support Coordinators, and providers
• Ensure compliance with PA Chapter 6400 regulations and maintain audit-ready documentation
• Ensure compliance with PA Chapter 6400 regulations and maintain audit-ready documentation
• Coordinate with nursing staff on health monitoring and medical care for individuals with Medically Complex Conditions (MCC)
• Coordinate with nursing staff on health monitoring and medical care for individuals with Medically Complex Conditions (MCC)
• Train and mentor Direct Support Professionals on ISP implementation, data collection, and person-centered practices
• Train and mentor Direct Support Professionals on ISP implementation, data collection, and person-centered practices
• Conduct site visits, review documentation, and support licensing inspections and quality improvement efforts
• Conduct site visits, review documentation, and support licensing inspections and quality improvement efforts