Program Manager

Provide executive responsibility for nationwide and OCONUS TAP service delivery across 300+ installations and a Benefits Advisor workforce of approximately 250-280 personnel.

Provide overall leadership and accountability for program performance, staffing, schedule, cost, quality, risk, and contract compliance.

Lead the management structure and geographically dispersed workforce required to maintain staffing, coverage, and operational continuity across CONUS and OCONUS locations.

Serve as the senior contractor point of contact with VA leadership, the Contracting Officer's Representative (COR), Government Program Managers, and Federal and Department of War (DoW) stakeholders.

Develop, implement, and maintain the Project Management Plan and associated management processes.

Oversee TAP field operations, curriculum development and sustainment, workforce training, strategic planning, data analytics, program evaluation, and modernization activities.

Own contractor quality management, including implementation of the Quality Control Plan, monitoring performance against the Government's Quality Assurance Surveillance Plan (QASP), and ensuring timely corrective action when performance falls below standards.

Oversee Service Contract Act (SCA) workforce and contract requirements.

Manage program risks, issues, corrective actions, staffing requirements, and performance improvement activities.

Oversee contract cost controls, travel, Other Direct Costs (ODCs), and resource utilization.

Ensure effective knowledge management and reporting processes support scheduling, staffing, curriculum, analytics, planning, performance reporting, and rapid Government data calls.

Ensure timely, accurate delivery of weekly, monthly, quarterly, and ad hoc reports and executive briefings.

Maintain effective communications with senior Government stakeholders and partner organizations and ensure coordinated execution across all program workstreams.

Bachelor's degree.

Minimum of 12 years of program/project management experience.

Candidate must possess and maintain a Project Management Professional (PMP) certification or equivalent industry-recognized project management certification, OR demonstrate progressive program management experience showing growth in the scope, scale, and complexity of programs managed.

At least 5 years of relevant experience managing large-scale, geographically dispersed program operations comparable in scope and complexity to a nationwide Federal service-delivery program.

At least 5 years of demonstrated experience leading teams and managing programs of national scope within the Federal Government or Department of War.

Demonstrated experience managing and controlling Service Contract Act contracts.

Familiarity with applicable Status of Forces Agreement (SOFA) programs, requirements, and systems.

Proven experience engaging senior-level Government or agency stakeholders to foster collaboration and strategic alignment.

Demonstrated ability to manage large, geographically dispersed operations.

Strong executive communication, organizational, leadership, and problem-solving skills.

Health, dental, and vision plans

Optional FSA

Paid parental leave

Safe Harbor 401(k) with employer contributions 100% vested from day 1

Paid time off and 11 paid holidays

No cost group term life/AD&D plan, and optional supplemental coverage

Pet insurance

Monthly phone and internet stipend

Tuition and training reimbursement

To cut down on falsified applications and to avoid subjecting real candidates to screening by AI assistants, phone interviews at Trilogy require either a landline or a cellphone number backed by a physical SIM. We cannot conduct interviews with candidates who provide VOIP contact numbers (including Google Voice). Trilogy Federal is an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.