Program Manager

Qualifications

• Required Education and Experience:
• Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field and 17 years pf experience.
• 10+ years of relevant experience supporting federal IT programs, including significant experience in program or project management.
• Demonstrated experience managing complex federal IT O&M contracts with responsibility for technical performance, staffing, financial management, and customer satisfaction.
• Experience leading multidisciplinary teams delivering enterprise IT operations, application support, infrastructure services, or related technical capabilities.
• Strong understanding of federal contracting environments, contract performance requirements, and government customer engagement.
• Experience managing budgets, forecasts, program profitability, and subcontractor relationships. Working knowledge of ITIL service management principles, SLAs, KPIs, and operational performance metrics.
• Excellent executive communication, leadership, problem-solving, and relationship management skills.
• Ability to effectively manage competing priorities, operational risks, and evolving customer requirements.
• Ability to meet applicable federal customer suitability and background investigation requirements.
• Experience managing budgets, forecasts, program profitability, and subcontractor relationships.
• Working knowledge of ITIL service management principles, SLAs, KPIs, and operational performance metrics.