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ashby

Program Manager - Research Operations

Outset
San Francisco, USA
Full-time
Senior · 5+ years experience
Hybrid
USD 150000-200000 yearly / year
Discovered 1 months ago
MicrosoftAI

Full Job Posting

Responsibilities

  • Own partner performance and communication, with a system to assess and continually optimize each partner's quality, reliability, and best-fit use cases.
  • Negotiate preferred rates and commercial terms, and build the feasibility process (incidence rates, targeting, which vendor for which use case) that keeps recruitment predictable as volume grows.
  • Design and document the end-to-end recruitment process, from intake through delivery — with fill-time benchmarks by audience/screening criteria and a clear playbook for tracking and escalating at-risk projects.
  • Build the internal enablement and training that gets the GTM team up to speed and confident in how recruitment works.
  • Partner with Product and Engineering on the recruitment experience — fraud detection, identity verification, quality flagging, refunds — bringing structured, evidence-backed problems into the product roadmap.
  • Identify and spec internal tooling that reduces manual ops work.
  • Translate how recruitment works into content for two audiences: best-practice guidance for Account Directors/AEs, and customer-facing explanations of our role, our partners' role, and what to expect.

Qualifications

  • 5–10 years in research operations , participant recruitment, or panel/vendor management, with deep expertise in digital qualitative recruitment; experience with quantitative recruitment is a plus
  • Hands-on understanding of how participant recruitment actually works: panels and marketplaces, screeners, incidence and feasibility, soft launches, quotas, incentives, fraud, and quality control.
  • Track record managing vendors and partners — selecting, negotiating, holding accountable, managing spend.
  • Genuine program management ability — you can hold a messy, cross-functional problem in your head, sequence it, and drive it to a working system.
  • Experience at both a large organization and a startup . We want the enterprise process instincts and the scrappiness to build fast without waiting for permission.
  • Strong communicator — able to distill complex, cross-functional information into clear training, documentation, playbooks, and customer-facing content.
  • Comfortable with AI tooling for content and automation; experience building AI tooling/dashboards a plus.
  • Highly independent — this role is built for someone who defines priorities as much as executes them.
  • Bonus: experience at a research platform, panel provider, or research agency.

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