Program Manager
Full Job Posting
Key Responsibilities
- Lead end-to-end delivery of large-scale AI, Generative AI, Agentic AI, and Machine Learning programs.
- Define delivery strategy, execution roadmap, governance, and operating models for enterprise AI initiatives.
- Partner with business stakeholders to understand strategic objectives and translate them into scalable AI solutions.
- Drive multiple concurrent AI transformation programs, ensuring timely delivery, quality, and customer satisfaction.
- Lead cross-functional teams comprising Architects, Data Scientists, AI Engineers, ML Engineers, Data Engineers, and Product teams.
- Establish delivery governance, risk management, resource planning, budgeting, and program reporting.
- Drive adoption of AI best practices, Responsible AI principles, and enterprise AI governance.
- Collaborate with Sales, Presales, and Solution teams to support proposals, solution design, and client presentations.
- Mentor delivery managers and technical leaders while building high-performing AI delivery teams.
- Stay current with emerging AI technologies and identify opportunities to accelerate business transformation.
- Required Skills & Experience
- 16+ years of experience in Technology Delivery, Digital Transformation, or Enterprise Program Delivery.
- Proven experience managing large-scale AI/GenAI transformation programs for enterprise clients.
- Strong understanding of Agentic AI, Generative AI, Machine Learning, Deep Learning, NLP, LLMs, and AI automation.
- Experience delivering AI solutions on cloud platforms such as Azure, AWS, or Google Cloud Platform (GCP).
- Strong knowledge of AI architecture, MLOps, data engineering, and enterprise integration.
- Experience managing distributed global delivery teams and multiple client engagements.
- Excellent stakeholder management with CXO-level client interaction.
- Strong financial management, delivery governance, and program management expertise.
- Experience working in Agile and hybrid delivery environments.
Preferred Qualifications
- Experience leading AI Centers of Excellence (CoE) or AI practice teams.
- Exposure to Agentic AI frameworks, RAG architectures, AI orchestration, and enterprise LLM platforms.
- Knowledge of Responsible AI, AI governance, and regulatory compliance.
- MBA or relevant leadership certifications are an added advantage.
About eClerx
Provides business process management and data analytics services globally.
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