Program Manager, Professional Services, KSA

Overview

The Opportunity

About The Team

Your Role

• Establish clear program objectives, success criteria, and governance frameworks in alignment with senior customer leaders and Nutanix Services leadership.
• Act as the primary trusted advisor for clients and internal leadership, presenting program health and strategic dashboards directly to executive and C-level stakeholders.
• Lead high-impact, client-facing status meetings to manage customer expectations, mitigate risks, and drive program velocity.
• Foster deep, long-term client relationships through world-class project delivery, ensuring high customer satisfaction and unlocking future account growth.
• Drive end-to-end program execution, tracking complex dependencies, predecessors, and milestones across multiple sub-projects and workstreams.
• Partner with architects and resourcing teams to strategically schedule and deploy internal and external consulting talent.
• Proactively anticipate budget or timeline challenges, and deliver accurate quarterly revenue forecasting within internal systems of record.
• Collaborate with global Project Managers to optimize PM methodologies, share best practices, and continuously improve team efficiency.
• Create and maintain comprehensive, audit-ready program documentation and execution frameworks.

What You Will Bring

• Minimum of 8 years of regional & industry experience.
• Broad experience with managing complex projects of a variety of hardware, software, infrastructure, and cloud platforms and platform integrations
• Exceptional organizational skills including ability to plan, attention to detail, facilitation, time management, leadership and multi- tasking skills
• Ability to work with clients and stakeholders to identify business objectives and align program deliverables to them· Ability to align the deliverables (outputs) to the program's outcome.
• Understanding of large-scale customer operational standards and processes, preferably in the Banking/FSI sector.
• Excellent written and verbal communication skills in English & Arabic.
• Proven ability to problem solve and be dynamic in complex situations
• Self starter with intense drive for improvement and delivering results
• Strong working knowledge of Microsoft Office and Project planning tools
• Proficient with Agile project management
• Experience using change management processes for dynamic professional services projects
• External customer-facing management experience (including partners)
• Internal customer relationship management experience (i.e. sales, pre-sales, advisory services)
• Experience managing multiple programs, projects, and clients in parallel is required
• Working knowledge with tools like NetSuite and Salesforce a plus
• Ability to adopt new processes and tools
• PMP required, PgMP, or PMI Agile Certified Practitioner (PMI-ACP) a plus

Work Arrangement