Sr. Technical Program Manager, Unified Operations (MENAT)

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Key Responsibilities

• Act as the single-threaded leader for UOps delivery for onboarding workloads with stringent uptime requirements, making high-judgment technical decisions that directly impact business continuity and operational resilience
• Communicate directly with customer leadership regarding progress, blockers, and operational integrity
• Partner with Account TAMs and other specialists to build and execute customer-specific Unified Operations enablement plans, orchestrating capabilities across multiple technical domains aligned with customer outcomes
• Orchestrate collaboration between Unified Operations teams (DSEs, CDP Engineers, FAMs),
• Account Teams, and customer stakeholders to drive best practice adoption
• Monitor and analyse UO metrics to identify areas for continued customer improvement.
• Implement integrated incident management with AWS-monitored infrastructure and pre-agreed runbooks
• Drive actions from TAM-led reviews of architectural, observability, resilience, and problem management gaps for their most critical workloads
• Collaborate with technical specialists to drive technical guidance across multiple domains
• Provide feedback to the Unified Operations product teams and other leaders on areas for service improvements

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• * Understanding of incident management and problem resolution processes
• * Strong verbal and written communication skills with ability to influence senior technical stakeholders
• * Proven ability to make high-judgment technical decisions in complex environments
• * Experience leading cross-functional teams with a mix of technical and operational roles

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• Experience with resilience engineering, chaos engineering, and observability practices
• * Understanding of enterprise IT operational capabilities – examples include Change, Incident
• Management, infrastructure management or applications management
• * Knowledge of the AWS Well-Architected Framework and best practices
• * AWS or other public cloud certifications
• * Background in regulated industries
• Our inclusive culture empowers Amazonians to deliver the best results for our customers.
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