Program Manager (PMO)
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About the Role
Lead the Debit Diversification Program by managing telesales teams, enhancing sales training, and ensuring effective stakeholder engagement in financial services.
Key Skills for This Role
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Overview
We are seeking a highly organized and strategic Program Manager to lead the Debit Diversification Program in Saudi Arabia.
This role will sit within our Consulting & Analytics function and is designed to enhance credit and prepaid card penetration among existing Debit Cardholders by managing a wide range of activities including telesales hiring and supervision, sales training, and performance tracking.
Core Responsibilities
and Accountabilities: Oversee the entire Debit Diversification Program, ensuring timely and successful delivery of all components.
Recruit, train, and manage a team of 4-6 telesales agents per bank across seven participating banks to drive incremental outbound sales.
Implement robust tracking systems to measure the effectiveness of sales activities and overall program impact.
Develop detailed reports and templates for program updates and stakeholder communication.
Engage with key stakeholders from leading banks in KSA to facilitate seamless program execution.
Coordinate with Consulting & Analytics to schedule and conduct in-person sales training sessions, enhancing the sales skills of branch and direct sales staff.
Organize sales competitions and incentive programs to motivate sales teams, ensuring alignment with program objectives.
Oversee program budget, ensuring efficient allocation of resources and cost-effectiveness.
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