Chief of Staff - Digital Payments

Overview

Core Responsibilities

• and Accountabilities:
• Support regional leadership in defining, prioritizing, and executing strategic initiatives aligned with business objectives, growth targets, and market priorities.
• Drive business reviews, leadership meetings, KPI tracking, and operational governance processes to ensure accountability and timely delivery of key initiatives.
• Coordinate complex projects across Product, Sales, Marketing, Finance, Risk, Legal, and Technology teams, ensuring alignment and effective execution of strategic programs.
• Facilitate collaboration with financial institutions, fintechs, regulators, government agencies, and strategic partners to support ecosystem development and market expansion.
• Prepare executive briefings, business cases, strategic recommendations, and performance insights to support leadership decision-making and organizational effectiveness.
• Knowledge and Experience:
• Extensive experience supporting senior executives in strategic planning, business operations, performance management, and execution of corporate priorities.
• Strong understanding of the payment's ecosystem, including card payments, digital commerce, fintech, banking, payment acceptance, acquiring, and emerging payment technologies.
• Proven track record managing complex, cross-functional programs and strategic initiatives across multiple markets, ensuring alignment, governance, and successful delivery.
• Strong analytical and commercial acumen with experience developing business cases, tracking KPIs, synthesizing insights, and providing recommendations to support executive decision-making.

Mandatory Skills

• Bachelor's degree in Finance, Business, Computer Science, Information Technology, or a related field (Master's preferred).
• Previous experience within Banking, Digital Payment & Card solutions or the FinTech industry.
• Regional experience, including working in a faced-paced matrix organisation.
• Excellent communication skills in English (written, verbal, and presentation); fluency in Arabic is nice to have.

Preferred Skills

• The ability to analyse data, troubleshoot payment issues, optimize processes, and make data-driven decisions.
• Good understanding of payment systems, digital platforms, system workflows, security basics, and industry technologies.
• An understanding of regional regulations across financial services or payment networks.