Program Manager

Role Purpose

Key Responsibilities

• Lead and manage strategic and operational programs across one or multiple hospital units.
• Develop detailed project plans, timelines, milestones, ownership matrices, and implementation roadmaps.
• Coordinate with clinical and non-clinical departments to ensure smooth execution of initiatives.
• Track key operational KPIs including patient flow, TAT, bed utilization, OT utilization, revenue, cost, productivity, patient satisfaction, and service quality.
• Identify operational gaps and lead process-improvement initiatives using structured problem-solving, RCA, CAPA, and workflow redesign.
• Drive standardization of SOPs and operating processes across hospital departments and locations.
• Establish governance mechanisms including weekly/monthly reviews, dashboards, MIS, escalation matrices, and action trackers.
• Monitor project risks, dependencies, budgets, resource requirements, and implementation challenges.
• Support hospital leadership in annual operating plans, business plans, budgeting, and performance reviews.
• Lead initiatives related to revenue growth, cost optimization, operational efficiency, and productivity improvement.
• Partner with finance and revenue-cycle teams to identify opportunities for improvement in billing, collections, payer processes, and revenue realization.
• Work with quality teams on NABH, patient safety, compliance, audit readiness, and continuous improvement programs.
• Support digital transformation projects involving HIS, EMR, dashboards, automation, and hospital technology platforms.
• Manage vendor and external partner coordination where required.
• Prepare management presentations, program updates, business cases, and performance reports for senior leadership.
• Ensure timely closure of action items and measurable realization of program benefits.

Key Performance Indicators

Candidate Profile

Required Skills

• Hospital operations and healthcare process knowledge
• Program and project management
• Multi-stakeholder coordination
• KPI, SLA and performance management
• Process improvement and operational excellence
• Revenue and cost management
• Strong analytical and problem-solving skills
• MIS, dashboards and management reporting
• Strong Excel and PowerPoint skills
• Stakeholder and senior-management communication
• Change management and implementation
• Ability to manage multiple projects simultaneously

Preferred Experience

Ideal Candidate

Requirements

• Hospital operations and healthcare process knowledge
• Program and project management
• Multi-stakeholder coordination
• KPI, SLA and performance management
• Process improvement and operational excellence
• Revenue and cost management
• Strong analytical and problem-solving skills
• MIS, dashboards and management reporting
• Strong Excel and PowerPoint skills
• Stakeholder and senior-management communication
• Change management and implementation
• Ability to manage multiple projects simultaneously