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Program Manager - Global MDM, Data Quality, and Governance

Vertiv
Westerville, USA
Manager · 10+ years experience
Onsite
Discovered 4 days ago
CommunicationServiceNow

Full Job Posting

Key Responsibilities

  • Program & Portfolio Management
  • Help execute the end-to-end roadmap for the MDM, Data Quality, and Governance team across all domains (customer, supplier, contact, item)
  • Lead and drive project managers on various projects within the portfolio
  • Manage deliverables, timelines, risks, dependencies, and budgets across multiple concurrent workstreams
  • Establish and maintain program governance structures, status cadences, and escalation paths
  • Conduct portfolio-level planning, prioritization, and resource allocation
  • Track and manage cross-project dependencies and resolve conflicts
  • Maintain a consolidated view of program health and proactively identify and mitigate risks
  • Executive Reporting & Stakeholder Communication
  • Prepare and deliver Quarterly Business Reviews (QBRs) to senior leadership
  • Lead monthly operations reviews and monthly portfolio reviews
  • Produce executive-level reporting on program status, risks, financials, and milestones
  • Serve as the primary communication point between the MDM team and enterprise stakeholders
  • Tailor communications for diverse audiences — from technical teams to executive leadership
  • Maintain dashboards and reporting mechanisms for real-time program visibility
  • Vendor & Contract Management
  • Lead RFP preparation, vendor evaluation, and response scoring processes
  • Manage vendor relationships, performance, and accountability
  • Oversee contract management including terms, deliverables, and compliance
  • Validate vendor invoices against deliverables and contractual obligations
  • Manage contractor extensions, onboarding, and offboarding processes
  • Drive vendor accountability and escalate issues as needed
  • Financial & Operational Management
  • Own program budget tracking, forecasting, and variance reporting
  • Validate invoices and ensure alignment with contracted deliverables and milestones
  • Manage resource planning and capacity across internal and external teams
  • Ensure operational discipline in procurement, contracting, and financial processes
  • Track and report on cost efficiency and value delivery
  • Team coordination functions
  • Drive organizational alignment and ensure the team operates with clarity and purpose
  • Coordinate cross-functional initiatives and ensure follow-through on leadership decisions
  • Prepare materials for leadership meetings, town halls, and strategic planning sessions
  • Identify and drive process improvements to increase team efficiency and effectiveness
  • Manage action items, decisions, and commitments across the organization
  • Support hiring and onboarding coordination for new team members

Required Qualifications

  • Experience
  • Minimum 10 years of experience managing complex programs and projects
  • Proven track record of leading multi-workstream programs with cross-functional dependencies
  • Experience managing program portfolios with multiple concurrent projects
  • Demonstrated ability to lead and drive project managers and coordinate across teams
  • Experience with vendor management, RFP processes, and contract management
  • Proven ability to manage program budgets, forecasts, and financial reporting
  • Experience with executive-level reporting and stakeholder communication
  • Program Management Skills
  • Deep expertise in program governance, risk management, and dependency tracking
  • Strong proficiency in portfolio planning, roadmap management, and resource allocation
  • Experience conducting QBRs, monthly operations reviews, and portfolio reviews
  • Ability to manage ambiguity and drive clarity in complex, evolving environments
  • Strong financial acumen including budget management, invoice validation, and forecasting
  • Experience with RFP preparation, vendor evaluation, and contract negotiation
  • Leadership & Communication
  • Excellent written and verbal communication skills for executive and technical audiences
  • Strong facilitation skills for leading reviews, governance meetings, and cross-functional sessions
  • Ability to influence without direct authority across organizational boundaries
  • Proven ability to drive accountability and follow-through across teams and vendors
  • Experience operating in a chief of staff or similar strategic coordination capacity

Preferred Qualifications

  • PMP certification (strongly preferred)
  • PgMP or similar portfolio/program management certification
  • Master Data Management (MDM) program experience, particularly in customer, supplier, contact, or item domains
  • Manufacturing industry experience across multiple countries and regions
  • Experience managing large-scale data or technology transformation programs
  • Familiarity with data governance and data quality program delivery
  • Experience working with offshore vendor partners on large-scale initiatives
  • Proficiency with project management tools (e.g., Microsoft Project, ServiceNow, Jira)
  • Core Competencies
  • Operational rigor: Drives discipline in execution, reporting, and financial management
  • Strategic coordination: Connects program execution to organizational strategy and priorities
  • Stakeholder management: Builds trust and drives alignment across diverse audiences and regions
  • Vendor accountability: Ensures vendors deliver on commitments with quality and timeliness
  • Portfolio thinking: Manages trade-offs, dependencies, and priorities across the full program landscape
  • Influence without authority: Drives outcomes through clarity, credibility, and structured decision-making

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