Program Manager, Fraud

Role overview

Strategy and prevention

• Set the loyalty fraud strategy and roadmap; monitor fraud trends, risks, vulnerabilities, and lifecycle capability gaps.
• Benchmark industry practices and assess fraud risks in loyalty partnerships, capabilities, and member propositions.
• Lead cross-functional initiatives and implement controls, rules, thresholds, monitoring, alerts, and automation with partner teams.

Incident response and governance

• Establish incident processes and accountabilities, coordinate responses through resolution, and lead post-incident reviews.
• Maintain account recovery, identity verification, reimbursement, and post-incident monitoring procedures.
• Set governance, escalations, decision forums, reporting, and KPIs; document program policies, processes, controls, and accountabilities.
• Report fraud trends, incidents, risks, exposure, performance, and priorities to senior leadership.

Experience and qualifications

• 5+ years of experience in program management, fraud, risk management, loyalty, financial services, cybersecurity, digital products, or a related field.
• Demonstrated experience leading complex cross-functional programs; strong understanding of fraud risk, controls, governance, and incident management.
• Experience developing business processes, policies, operating models, or control frameworks.
• Strong analytical, reporting, presentation, business case, stakeholder management, and communication skills.
• Experience in loyalty programs, payments, financial services, or digital platforms is an asset.
• Ability to work in a rapidly evolving environment and manage multiple priorities.

Work arrangement

• The position requires in-person collaboration up to five days a week; this arrangement may change based on business requirements.

Benefits

• WestJet offers travel privileges for employees and family, flexible savings and benefit programs, and a collaborative culture.