Program manager

Dubai, United Arab Emirates

Key Areas of Responsibility

• As the local PM, support the PM Directors in meeting on a regular (daily preferred – at least once per week) with key Emirates representatives at the Emirates Offices or hosting Emirates within DD and clearly communicate key messages from Emirates to Thales teammates (PM team in the USA, AGS (USA and Dubai) and Sales Team (Dubai).
• As the local PM, represents the USA PM Team by attending (in person as needed) Dubai morning meetings and passing key information and actions back to the USA PM and Engineering teammates.
• As the local PM, represents the USA PM Team by attending the In-Service performance reviews at Emirates along with AGS teammates and being the PM focal for in-service issues while keeping USA Teammates well informed and secured USA support as required.
• Lead the DD Team to ensure they have defined work scope with clear deliverables in accordance with Customer and Program requirements and milestone objectives for both H/W and S/W topics . . . as required local DD labs, Irvine HW and SW development activities.
• Support the bid process for Sales and Bid Management, by developing Program Management bid inputs, identifying risks and coordinating technical responses.
• Participate in the handover meeting from Sales and Bid Management to Program Management.
• Coordinate with the functional managers to identify and establish a cross-functional program team in accordance with the established Work Breakdown Structure (WBS).
• Develop the program Bill of Materials (BOM). Identify risk areas and seek to stabilize the BOM as early in the program as possible in order to satisfy contractual deliveries.
• Conduct the internal program Kick Off Meeting (KOM) to facilitate communication of the airline customer expectations, and the delivery schedule for parts/services and documentation necessary
• Ensure Internal Change Orders (ICOs) are released in a timely manner within normal production lead times, to the maximum extent allowed by the customer agreement.
• Direct and oversee program activities to assure the accomplishment of program objectives in a profitable way that meets or exceeds customer and Thales expectations.
• For new programs, implement the Manage Program (MAP) program tracking tool. Once the MAP is set up, maintain and update of the program MAP on a frequent basis. Ensure that accurate program records are maintained in accordance with current document retention and filing processes.
• Maintain a program master schedule including key program milestones, technical data deliverables and critical path decision gates
• Conduct regular program team meetings to review schedule performance, cost performance BOM status, risk areas and customer satisfaction. Risk management is a key role of a program manager inclusive of documentation in accordance with the current risk management tracking tools.
• Routinely assess program financial profit and loss data for the assigned program. Monitor non-recurring cost expenditures to ensure alignment with program budgets and spending plan. Manage budget changes, monitor actual expenditures and estimate financials at program completion as well as the work remaining to complete the program. Coordinate closely with finance.
• Correspond directly with the external airline customer, aircraft manufacturer and seat supplier as directed and approved by the supervising Program Manager. Ensure all correspondence is high quality, accurate and timely and respects the intellectual property agreements in place.
• Prepare for, and participate in, program milestone meetings such as Preliminary Design Reviews (PDRs), Critical Design Reviews (CDRs), First Article Inspections (FAIs), Program Management Reviews (PMRs) and other applicable meetings.
• Assist the Finance Department in receipt of Purchase Orders (POs) from airline customers and aircraft manufacturers. Ensure POs are received in advance of committed shipping dates to avoid potential revenue gaps and customer satisfaction issues.
• Close the project (archiving documents, closing expenditure authorizations) by capitalizing and sharing the enterprise experience.
• Skills, Experience, Education, Technical/Specialized Knowledge, Certifications, Language
• Bachelor’s degree in a related field with a minimum of 7-9+ years of experience or a Master’s degree in a related field with a minimum of 5+ years of experience.
• A minimum of 5 years of project management or PMO experience
• Demonstrated customer facing skill set with high level decision makers
• Proven financial savvy specifically in business case development and value proposition
• Must be able to work in a fast-paced environment while maintaining accuracy and efficiency
• Ability to effectively present information and respond to questions from various stakeholders.
• Strong numerical skills and expert capabilities with analyzing large data sets using excel
• Able to proficiently operate MS Office applications, i.e., Excel, Word, PowerPoint, Outlook and Visio.
• Strong interpersonal communications skills and the ability to motivate others
• Ability to manage multiple time sensitive projects and work independently

Qualifications

• IPMA or PMP Certification preferred
• Experience working in the aviation industry or on international avionics projects
• FAA Certification experience
• Familiarity with SAP, Primavera, Microsoft Project tools.
• Demonstrates accountability and leadership competencies to lead teams as well as individual business results
• Well versed and have hands on experience to demonstrate competence on below aspects of Project Management in a fast-paced international business environment where daily decision making and actions are required
• **Project Planning** - able to consolidate and document the fundamental components of a project such as requirements, scope, schedule, resource planning, budgets, risks and quality requirements to produce a quality change order
• **Customer Relations Management** - understand the customer through the hard and soft information that is received to ensure that the bid/project deliverables mirror the customer’s vision and philosophy as closely as possible.
• **Budgeting and Cost Control** - develop and agree project budgets. It comprises of the estimation of costs, setting the agreed baseline budget and the management of actual and forecast costs against the baseline budget. Manage costs within the agreed budget and accurately analyze and manage variances.
• **Schedule and Resource Management –** prepare and maintain schedules of activities, phases and milestones for projects, taking account of dependencies between activities and resources constraints. It also requires robust monitoring and reporting of progress against the baseline schedule and forecasting project completion.
• **Risk and Opportunity Management** - identify risks throughout the project lifecycle using a number of techniques, assess probability and impact of risks with subject matter experts and create mitigation plans.
• **Change Control** - capture and evaluate all requests to alter baselines (requirements, scope, schedule, costs etc.) of projects. Apply a formal change control process in agreement with customer
• **Project Governance –** apply of Thales project management processes and procedures to ensure consistent delivery of projects which includes understanding and adherence to governance processes, establishing clear roles and responsibilities and conducting robust internal and independent project reviews.

Physical Demand

• While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to handle or feel; and talk or hear.
• The employee frequently is required to walk and reach with hands and arms.
• The employee is occasionally required to stand.
• Special position requirements
• **Schedule:** Core business hours, Monday through Friday. May be required to occasionally work outside core business hours. Requires flexibility to manage international customer.
• **Physical Environment:** *Please select this box if this position will require access to specialized work areas, e.g. manufacturing/production area, R&D lab, warehouse. If checked, please indicate the primary environment(s) where this position is required to work* è Airbus and Boeing FAL production sites, BFE supplier sites and visit to Emirates line maintenance locations (hangar and other Dubai airport terminal locations) with the applicable Emirates authorization,
• **Travel:** Up to 50% domestic and international travel depending on the specific customer.
• **Customer Location Based or Site Visits:** This position will require travel to/from customer offices (Dubai - driving personal vehicle), supplier sites (via air travel) and the US home office site (via air travel)
• **Personal or Company/Pool Vehicle Usage**: *Please select this box if this position will be issued a company vehicle or will be required to use their personal vehicle for travel to/from customer offices in Dubai to perform the essential functions of the position.*
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