Program Manager, Delivery Innovation and Strategic Programs

Role overview

Delivery methodology and partner enablement

• Identify repeatable implementation patterns, delivery workflows, and customer use cases; turn them into reusable scoping requirements, templates, and execution blueprints.
• Analyze delivery trends and gaps to define requirements for new delivery assets, accelerators, and methodology toolkits.
• Translate internal methods into external playbooks, engagement blueprints, and governance toolkits; maintain a central repository of methods and process assets.
• Train partner delivery teams on AI-enabled templates and methodology accelerators.

AI and program analytics

• Explore and implement generative AI workflows to create delivery assets, synthesize customer requirements, automate boilerplate documentation, and accelerate delivery.
• Measure methodology effectiveness, quality, adoption, and strategic program investment outcomes using quantitative models.
• Build Tableau and Salesforce dashboards and prepare quarterly reports, program health scorecards, and analyses for Global Services leadership.

Experience and capabilities

• 3–5 years in program management, project management, or operations in technology, SaaS, or professional services.
• Experience working in or closely with Professional Services, Customer Success, Delivery Success, or Service Delivery Partner Programs.
• Ability to synthesize complex processes into clear methodologies and experience using generative AI for research, content, or workflow automation.
• Analytical and dashboard/reporting experience; ability to manage multiple deliverables, schedules, and stakeholders independently.
• Strong written and verbal communication skills.

Preferred experience

• Extra credit for AI-driven analytics, automation platforms, or prompt engineering; Okta or Auth0 knowledge; business architecture; or operating model standardization.
• Extra credit for experience with Highspot, Confluence, or Asana, and familiarity with GSI engagement models or enterprise identity delivery.

Compensation

• Annual base salary range for candidates located in Canada is USD $87,000–$119,000.

Workplace

• The posting identifies the role as hybrid through its #LI-Hybrid designation.