Program Manager
Full Job Posting
Requirements
- What you'll bring
- Strong Program Management, Portfolio Management or Senior Project Management experience within a technology, software, SaaS or services environment.
- Proven experience managing complex, multi-workstream programs and customer portfolios.
- Strong commercial acumen, including experience managing budgets, forecasting and customer investment discussions.
- Excellent stakeholder management skills with the ability to influence senior customer contacts and executive stakeholders.
- Experience working across Product, Engineering, Delivery and Customer-facing teams.
- Strong communication, negotiation and relationship management capabilities.
- Ability to navigate ambiguity, demonstrate resilience and drive outcomes in a complex environment.
- Experience in health, insurance or other regulated industries will be highly regarded.
- Exposure to CRM platforms, software delivery, bespoke development models, Agile or similar delivery frameworks is advantageous.
Benefits
- Why you'll love working with us
- We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:
- We're all different – and we love this about us.
- Inclusive environment – We provide an inclusive, safe and welcoming environment to all Civicans. There are opportunities to help you grow and be your best.
- Giving culture – We encourage you to give back through benefits such as our Days of Difference leave, where you can volunteer for a charity of your choice.
- Flexible work – We have the technology and tools to support you to work from home and come into our offices to connect and socialise with colleagues.
- Apply for this job
- Become part of something special. Do you see yourself in this role? If so, we would love to hear from you.
- We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.
Responsibilities
- Own and manage relationships for a portfolio of PHI customers, acting as their trusted senior point of contact.
- Understand customer business objectives and identify opportunities for value-adding change and improvement.
- Own and deliver a defined section of the Services revenue budget.
- Build and maintain a pipeline of funded customer initiatives and bespoke development opportunities.
- Forecast revenue, manage risks and ensure customer commitments are delivered successfully.
- Work closely with Project Managers to oversee delivery, timelines, scope and quality outcomes.
- Collaborate with Product and Engineering teams to define, scope and deliver customer solutions.
- Coordinate cross-functional stakeholders to manage dependencies and reduce delivery risk.
- Support customer retention and long-term strategic partnerships.
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