Program Manager

Program Manager

Position Overview

Key Responsibilities

• Provide overall leadership, strategic direction, and operational oversight for FEMA program management services.
• Lead and coordinate Project Managers, technical specialists, analysts, field staff, and other program personnel.
• Establish and monitor program priorities, milestones, performance objectives, deliverables, and quality standards.
• Oversee program scope, schedule, budget, resources, risks, issues, and overall performance.
• Serve as a primary senior-level point of contact with the client, COR3, FEMA, contractors, and other key stakeholders.
• Provide program-level oversight of FEMA Public Assistance, disaster recovery, infrastructure recovery, and related grant management activities.
• Ensure compliance with FEMA requirements, federal regulations, contractual obligations, and applicable client policies and procedures.
• Review and oversee program reporting, dashboards, performance metrics, executive briefings, and other management deliverables.
• Identify and resolve program-level risks, issues, dependencies, and operational challenges, escalating matters as appropriate.
• Promote accountability, collaboration, customer service, quality, and continuous improvement across the program.

Required Qualifications

• Bachelor’s degree in Engineering, Construction Management, Project Management, Business Administration, or a related field. Equivalent combination of education and experience may be considered.
• Minimum of seven years of progressive program or project management experience, including experience leading complex, multidisciplinary programs.
• Demonstrated experience managing teams, contractors, subcontractors, schedules, budgets, deliverables, and client relationships.
• Working knowledge of FEMA Public Assistance, disaster recovery operations, federal grant requirements, and program delivery processes.
• Demonstrate understanding of project governance, project controls, risk management, quality assurance, financial oversight and performance management.
• Strong executive-level communication, presentation, negotiation and stakeholder management skills.
• Excellent written and verbal communication skills, including the ability to brief senior leaders and coordinate with diverse stakeholders.
• Demonstrated ability to manage competing priorities and make sound decisions in complex and rapidly changing environments.
• Ability to work under compressed timelines, respond to changing priorities, and support disaster operations as needed.
• Proficiency with Microsoft Office applications and project management, reporting and collaboration tools.

Preferred Qualifications

• PMP, PgMP, or other recognized project or program management certification.
• Prior experience supporting FEMA Public Assistance, Hazard Mitigation, infrastructure recovery, or federal emergency management contracts.
• Experience managing large-scale federally funded programs or portfolios.
• Experience with FEMA Grants Portal, Grants Manager, or comparable grants management systems.
• Experience managing programs involving multiple contractors, consultants, government agencies, and other stakeholders.
• Experience in Puerto Rico, the Caribbean, or post-disaster recovery environments.
• Bilingual English/Spanish communication skills strongly preferred.
• Core Competencies
• Program leadership and strategic execution
• Federal program and grant management
• FEMA Public Assistance and disaster recovery
• Program governance and performance management
• Contract and financial management
• Risk, issue, and change management
• Team leadership and organizational management
• Stakeholder and client relationship management
• Data-driven reporting and executive communication
• Quality assurance and compliance
• Problem solving and decision-making
• Ethical judgment, accountability, and professionalism
• Work Environment and Travel
• This position may be based in a remote, or client-site environment depending on contract requirements. The position may require regular travel to client offices, project sites, field locations, meetings, and other program-related activities.
• The Program Manager may be required to respond to urgent program needs, changing priorities, or disaster-related activities with limited notice. Travel within Puerto Rico and, when required by the contract.
• Equal Opportunity Employer/Veteran/Disabled
• With you when it counts.

Core Competencies

Work Environment and Travel