Program Director
Skills
About This Role
Overview
Set strategic direction for a select group of complex programs, ensuring alignment with business goals and customer value.
Oversee and enable Program Managers and Project Managers, ensuring consistent delivery in accordance with established standards and ServiceNow best practices.
Ensure robust processes and forums are in place to effectively manage and control risk, change, resources, and financials.
Build and maintain strong relationships with executives, partners, and customers; provide executive-level updates and act as a trusted advisor, guiding the customer on actions required for success
Foster a high-performance, collaborative team culture by critically assessing the skills required to achieve a successful outcome.
Ensure alignment and collaborate with Customer Success to deliver measurable business outcomes and maximize value realization for customers
Collaborate with Customer Success to establish comprehensive Program Governance (Strategic, Portfolio, Technical, Program, and Project).
Support pre-sales by shaping solutions, contributing to proposals, assessing delivery risks and lead the efforts around program structure and governance for large opportunities.
Champion the adoption of AI-driven delivery methodologies to accelerate implementations.
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