Program Coordinator

Role overview

Program and administrative support

• Liaise with clients, patient-support programs, plan members, and pharmacies; proactively assist plan members and advocate on their behalf.
• Provide stakeholder updates; handle data entry, calls, program email inboxes, fax software, and general administrative work.
• Triage referrals, emails, communications, and tasks in the CRM and route them to program staff.
• Support the Program Manager; collect data and maintain CRM databases.
• Participate in data-integrity and file-cleanup projects.
• Reconcile billing data; organize documents; prepare reports, spreadsheets, and dashboards; meet reporting and service deadlines.
• Assist with training and mentoring new staff; participate in quality and continuous-improvement activities.

Safety and confidentiality

• Report health and safety risks and protect confidential client and corporate information.
• Identify and report adverse events, product-quality complaints, and special situations; coordinate safety-event collection, processing, and reporting with Pharmacovigilance to meet contractual KPIs and requirements.

Qualifications

• Bilingual French and English proficiency, spoken and written, is required.
• Post-secondary education or equivalent is required.
• At least one year of recent experience in insurance or pharmaceutical customer service and at least one year of recent administrative experience are required.
• Strong customer-service, communication, and problem-solving skills; interpersonal ability to work independently and with a team; organization and attention to detail.
• Excellent spoken and written English and expert knowledge of Microsoft Excel, Word, and Outlook.
• Insurance, healthcare, or pharmaceutical industry experience and insurance-data experience are assets.
• Ability to work in a fast-paced environment and adapt quickly to change.