Program Assistant

Role overview

Primary responsibilities

• Respond to current and prospective student inquiries by phone, email, and in person; provide information to students, applicants, and faculty.
• Coordinate documentation for recruitment, admissions, registration, awards, curriculum changes, exams, graduation, and student requests.
• Support recruitment and retention events and maintain program website information and promotional materials.
• Prepare committee agendas and documents, take minutes, maintain files, and follow up on committee issues.
• Prepare documents, correspondence, and reports; support advising, retention, orientation, and registration eligibility review.
• Maintain program databases and provide admissions, registration, retention, and capacity data; assist with surveys and projects.
• Support academic event logistics, including thesis defenses, internships, interviews, and orientation.
• Enter faculty and teaching assistant postings and contracts; assist with program proposals and curriculum changes.
• Support space and office administration and replace other staff as needed.

Qualifications

• Attestation of College Studies in Office Studies or a related discipline and two to four years of related experience.
• English proficiency at Level 4 and French proficiency at Level 3, spoken and written.
• Intermediate Word and Excel knowledge, including document preparation, spreadsheets, and statistical information.
• Strong communication, interpersonal, organizational, customer service, and attention-to-detail skills.
• Ability to handle high inquiry volumes, set priorities, work with minimal supervision, and contribute to a team.
• Knowledge of academic policies is an asset; SIS, CCMS, and Adobe Experience Manager experience are assets.
• Knowledge of faculty curriculum, university rules, and admissions and registration processes is an asset.

Systems and tools

• Uses Word and Excel for documents, reports, spreadsheets, and statistical information.
• Prior experience with SIS, CCMS, and Adobe Experience Manager is an asset.

Compensation

• Salary is $34.75 to $41.34 per hour.

Workplace

• The posting identifies the Sir George Williams downtown campus; it does not specify a workplace policy.