Program Assistant
Role Overview
Supports students throughout their programs and provides administrative support to undergraduate and graduate programs.
Reports to the Department Administrator and supports Chairs and Academic Advisors on academic matters.
This is a replacement contract through May 1, 2027.
Key Skills for This Role
Full Job Posting
Role scope
Supports students throughout their programs and provides administrative support to undergraduate and graduate programs.
Reports to the Department Administrator and supports Chairs and Academic Advisors on academic matters.
This is a replacement contract through May 1, 2027.
Program and student support
- Responds to student, faculty, and public inquiries by phone, email, and in person.
- Coordinates recruitment, admissions, registration, awards, curriculum changes, exams, graduation, and student requests.
- Supports recruitment, retention, advising, orientation, and student-profile assessment against registration requirements.
- Maintains program information and promotional materials and supports recruitment events.
Administration and coordination
- Provides committee secretarial support, including agendas, meeting documents, minutes, file maintenance, and follow-up.
- Prepares documents, correspondence, and reports; maintains databases and supplies program data and survey support.
- Coordinates logistics for academic activities and enters faculty and teaching assistant postings and contracts.
- Assists with program proposals, curriculum changes, and space and office administration; provides staff coverage as needed.
Qualifications
- Requires an ACS in Office Studies or a related discipline and two to four years of related work experience.
- Requires good spoken and written English (Level 4) and basic spoken and written French (Level 3).
- Requires intermediate knowledge of Word and Excel.
- Requires strong communication, organization, attention to detail, prioritization, teamwork, and customer-service skills.
- Knowledge of academic policies, university systems (SIS, CCMS, AEM), curriculum, and admissions and registration processes is an asset.
Salary
- Salary is $34.75 to $41.34 per hour.
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