Program Assistant

Position overview

Student and program support

• Respond to current and prospective student inquiries by phone, email, and in person; provide accurate information to students, applicants, and faculty.
• Coordinate documentation for recruitment, admissions, registration, awards, curriculum changes, exams, graduation, and student requests.
• Support recruitment and retention activities, open houses, and information sessions; maintain website program information and promotional materials.
• Assist with advising, retention, and orientation, and assess student profiles against registration requirements.
• Maintain databases and provide admissions, registration, retention, and program-capacity data; assist with surveys and special projects.

Administrative duties

• Serve as committee secretary by preparing agendas and documents, recording minutes, maintaining files, and following up on issues.
• Prepare documents, forms, correspondence, and reports for department and program leaders.
• Coordinate logistics for thesis defenses, internships, student candidate interviews, orientation, and other academic activities.
• Enter part-time faculty postings, faculty contracts, and teaching assistant contracts into the appropriate systems.
• Assist with new program proposals and curriculum changes, including system entries.
• Support space and office administration, replace other staff members as needed, and perform other tasks supporting the unit.

Required qualifications

• Attestation of College Studies in Office Studies or a related discipline and two to four years of related work experience.
• Good spoken and written English (Level 4) and basic spoken and written French (Level 3). The posting states that proficiency in both languages is required.
• Intermediate Word and Excel knowledge, including document preparation, spreadsheets, and deriving statistical information.
• Excellent interpersonal and communication skills, organization, attention to detail, and ability to handle a high volume of inquiries.
• Ability to set priorities, work resourcefully with minimal supervision, and contribute to a team; strong customer service orientation.

Assets

• Knowledge of university academic policies and procedures is an asset.
• Prior experience with Student Information System (SIS), Curriculum Tracking System (CCMS), and Adobe Experience Manager (AEM) is an asset.
• Knowledge of faculty curriculum, policies and procedures, university rules, and admissions and registration processes is an asset.

Pay

• Salary is $34.75 to $41.34 per hour.

Work location

• Campus is Sir George Williams (Downtown) in Montréal.

Employment term

• Replacement contract through May 1, 2027.