Program Assistant

Role and department

Compensation and contract

• Salary is $34.75 to $41.34 per hour.
• This is a replacement contract through May 1, 2027.

Campus

• The position is based at Concordia University's Sir George Williams campus in downtown Montreal.

Student and program services

• Respond to current and prospective students by phone, email, and in person, providing information and assistance to students, applicants, and faculty.
• Coordinate documentation for recruitment, admissions, registration, awards, curriculum changes, exams, graduation, and student requests.
• Assist with advising, retention, orientation, and assessment of student profiles against registration requirements.

Program and administrative coordination

• Support recruitment and retention events and maintain program website information and promotional materials.
• Coordinate committee meetings, prepare agendas and documents, record minutes, maintain files, and follow up on issues.
• Prepare documents, forms, correspondence, and reports; maintain databases and provide admissions, registration, retention, and capacity data.
• Support surveys, special projects, academic activity logistics, faculty and teaching assistant contract entry, program proposals, curriculum changes, and office administration.

Education and experience

• Requires an ACS in Office Studies or a related discipline and two to four years of related work experience.

Languages and computer skills

• Requires good spoken and written English (Level 4), basic spoken and written French (Level 3), and intermediate Word and Excel knowledge.
• Shortlisted candidates' language and computer skills will be tested.

Additional qualifications

• Requires strong communication, organizational, and customer-service skills, attention to detail, prioritization, resourcefulness, and the ability to work with minimal supervision and in a team.
• Knowledge of academic policies and procedures, and experience with SIS, CCMS, or AEM, are assets.
• Knowledge of faculty curriculum, university rules, and admission and registration processes is an asset.

Application

• The posting deadline is November 17, 2026. Applicants are encouraged to include a cover letter explaining their interest and fit.