Program Assistant

Position overview

Primary responsibilities

• Respond to current and prospective student inquiries by phone, email, and in person; provide information and support to students, applicants, and faculty.
• Coordinate documentation for recruitment, admissions, registration, awards, curriculum changes, exams, graduation, and student requests.
• Support recruitment and retention events; maintain department website program information and create or update promotional materials.
• Prepare committee agendas and documents, take minutes, maintain files, and follow up on committee issues.
• Prepare documents, forms, correspondence, and reports for department and program leaders.
• Assist with student advising, retention, and orientation; assess profiles against registration requirements.
• Maintain databases and provide admissions, registration, retention, and program-capacity data; assist with surveys and special projects.
• Arrange logistics for thesis defenses, internships, student interviews, orientation, and other academic activities.
• Enter part-time faculty postings and contracts and teaching assistant contracts into the appropriate systems.
• Assist with program proposals and curriculum changes, office and space administration, and coverage of other staff as needed.

Qualifications

• ACS in Office Studies or a related discipline and two to four years of related work experience.
• Good spoken and written English (Level 4) and basic spoken and written French (Level 3); the posting states both languages are required.
• Intermediate knowledge of Word and Excel.
• Strong interpersonal, communication, organizational, and customer service skills; attention to detail and ability to handle high inquiry volumes.
• Able to prioritize, work resourcefully with minimal supervision, and work in a team.
• Knowledge of university academic policies and procedures is an asset; SIS, CCMS, and AEM experience are assets.
• Knowledge of faculty curriculum, university rules, and admissions and registration processes is an asset.

Compensation

• Salary is $34.75–$41.34 per hour.

Campus

• The position is based at Concordia’s Sir George Williams campus in downtown Montreal.

Application note

• Applicants are strongly encouraged to include a cover letter describing their interest and fit for the role.