Program Assistant

Role overview

Responsibilities

• Respond to student, applicant, and faculty inquiries by phone, email, and in person.
• Coordinate documentation for recruitment, admissions, registration, awards, curriculum changes, exams, graduation, and student requests.
• Support recruitment, retention, promotional activities, and program information on the department website.
• Prepare committee agendas and materials, record minutes, maintain files, and follow up on committee issues.
• Prepare documents, forms, correspondence, and reports for department and program leaders.
• Assist with advising, retention, orientation, registration-profile assessment, databases, and student-program data.
• Coordinate logistics for thesis defenses, internships, interviews, orientation, and other academic activities.
• Enter faculty postings and contracts, assist with program proposals and curriculum changes, and support office administration.
• Provide staff coverage and other support to the unit as needed.

Qualifications

• ACS in Office Studies or a related discipline and two to four years of related work experience.
• Good spoken and written English (Level 4) and basic spoken and written French (Level 3) are required.
• Intermediate Word and Excel knowledge is required.
• Strong interpersonal, communication, organizational, and customer service skills; attention to detail and ability to handle high inquiry volumes.
• Able to prioritize, work resourcefully with minimal supervision, and work in a team.

Assets

• Knowledge of university academic policies and procedures is an asset.
• Prior knowledge of SIS, CCMS, and AEM is an asset.
• Knowledge of faculty curriculum, university rules, and admissions and registration processes is an asset.

Compensation

• Salary is $34.75 to $41.34 per hour.

Campus

• Campus listed as Sir George Williams (Downtown).