Program Assistant

Position overview

Student and program support

• Respond to current and prospective student inquiries by phone, email, and in person.
• Coordinate documentation for recruitment, admissions, registration, awards, curriculum changes, exams, graduation, and student requests.
• Assist with student advising, retention, orientation, and assessment of profiles against registration requirements.
• Support open houses, information sessions, recruitment, and retention activities; monitor program web information and update promotional materials.

Department administration

• Prepare committee agendas and documents, record minutes, maintain files, and follow up on committee issues.
• Prepare documents, forms, correspondence, and reports for department and program leaders.
• Maintain databases and provide admissions, registration, retention, and program-capacity data; assist with surveys and special projects.
• Coordinate academic activity logistics and enter faculty and teaching-assistant postings and contracts in the appropriate systems.
• Assist with program proposals, curriculum changes, office and space administration, staff coverage, and other unit tasks.

Qualifications

• Requires an ACS in Office Studies or a related discipline and two to four years of related work experience.
• Requires English at Level 4 and French at Level 3, spoken and written.
• Requires intermediate Word and Excel knowledge, strong communication and interpersonal skills, organization, attention to detail, resourcefulness, and teamwork.
• Prior SIS, CCMS, and AEM experience and knowledge of university policies, curriculum, admissions, and registration processes are assets.

Role skills

• Strong customer-service orientation and ability to handle a high volume of inquiries.
• Ability to set priorities and work with minimal supervision as well as in a team.
• Shortlisted candidates' language and computer skills will be tested.

Compensation

• The stated salary is $34.75–$41.34 per hour.

Campus

• Campus listed as Sir George Williams, Downtown Montreal.