Program Assistant

Position overview

Primary responsibilities

• Respond to current and prospective student inquiries by phone, email, and in person; provide accurate information to students, applicants, and faculty.
• Coordinate documentation for recruitment, admissions, registration, awards, curriculum changes, exams, graduation, and student requests.
• Support recruitment and retention events and maintain program website information and promotional materials.
• Prepare committee agendas and documents, take minutes, maintain files, and follow up on committee issues.
• Prepare documents, forms, correspondence, and reports for department and program leadership.
• Assist with student advising, retention, orientation, and assessment of registration eligibility.
• Maintain databases and report admissions, registration, retention, and program capacity data; assist with surveys and projects.
• Coordinate logistics for thesis defenses, internships, interviews, orientation, and other academic activities.
• Enter part-time faculty and teaching assistant postings and contracts into appropriate systems.
• Assist with program proposals, curriculum changes, space and office administration; provide staff coverage and other unit support.

Qualifications

• ACS in Office Studies or a related discipline and two to four years of related work experience.
• Good spoken and written English (Level 4) and basic spoken and written French (Level 3); proficiency in both languages is required for the position.
• Intermediate Word and Excel knowledge.
• Strong communication, interpersonal, organizational, customer service, and teamwork skills; ability to handle high inquiry volumes and work with minimal supervision.
• Knowledge of university academic policies and procedures is an asset.
• Experience with SIS, CCMS, and AEM is an asset; knowledge of curriculum and admission and registration processes is also an asset.

Salary and employment terms

• Salary is $34.75–$41.34 per hour.
• The posting describes a replacement contract ending May 1, 2027.

Application note

• Applicants are encouraged to include a cover letter explaining their interest and fit.