Program Assistant

Position details

Primary responsibilities

• Respond to current and prospective student inquiries by phone, email, and in person; provide information to students, applicants, and faculty.
• Coordinate documentation for recruitment, admissions, registration, awards, curriculum changes, exams, graduation, and student requests.
• Support recruitment, retention, open houses, information sessions, promotional materials, and program website updates.
• Prepare committee agendas and documents, record minutes, maintain files, and follow up on issues.
• Prepare documents, forms, correspondence, and reports for department and program leaders.
• Assist with student advising, retention, orientation, and review of profiles against registration requirements.
• Maintain databases and provide data on admissions, registration, retention, and program capacity; assist with surveys and projects.
• Arrange logistics for thesis defenses, internships, interviews, orientation, and other academic activities.
• Enter part-time faculty postings and contracts and teaching assistant contracts into the appropriate systems.
• Assist with new program proposals, curriculum changes, space and office administration; replace staff and complete other unit tasks as required.

Qualifications

• ACS in Office Studies or a related discipline and two to four years of related work experience.
• Good spoken and written English (Level 4) and basic spoken and written French (Level 3) are required.
• Intermediate Word and Excel knowledge is required; shortlisted candidates' language and computer skills will be tested.
• Strong interpersonal, communication, organizational, and customer service skills; attention to detail and ability to manage many inquiries.
• Ability to set priorities, show resourcefulness, work with minimal supervision, and work as part of a team.
• Knowledge of university academic policies and procedures is an asset.
• Experience with SIS, CCMS, or AEM and knowledge of curriculum, university rules, admissions, and registration processes are assets.

Campus

• Campus listed as Sir George Williams (Downtown); the role includes responding to inquiries in person.