Program Assistant

Role overview

Administrative and document support

• Coordinates development, translation, editing, production, printing, and distribution of Apprenticeship Training Standards and Curriculum Standards.
• Checks document style and formatting, edits standards materials, and creates or formats technical examination diagrams.
• Prepares reports, recommendations, briefing notes, and information reports in response to standards-related inquiries.
• Maintains program filing systems, databases, inventory lists, files, and archives according to records-retention schedules.
• Responds to inquiries from management, stakeholders, and the public with program information.

Examination support and security

• Maintains confidentiality, security, and inventory records for electronic and hard-copy examination materials and examination-room activity.
• Coordinates translation of examinations, exemption tests, standards, and other products into French as required.
• Edits and formats exams using committee-provided information and the Interprovincial Computerized Examinations Management System.
• Supports logging examination infractions, notifying clients of penalties, and updating client service and invigilation staff.
• Retrieves practical examination results, uploads results to AMANDA, issues results letters, and maintains client result inventories.
• Arranges confidential shredding of obsolete or damaged examination materials.

Qualifications

• College diploma or university degree and relevant experience in a similar role.
• Experience with office management practices and procedures; intermediate Microsoft Office skills, including Excel, PowerPoint, Teams, and Word.
• French language skills are an asset.
• Knowledge of administration, basic security, program support, database and reporting, financial administration, and publication and print production practices.
• Communication, customer service, interpersonal, writing, and organizational skills are needed to support inquiries, reports, and document production.

Software and systems

• Uses publishing, spreadsheet, database, presentation, email, and information systems; examples listed include Microsoft Office, Illustrator, Photoshop, Visio, Adobe Acrobat X Pro, PDF Suite 2012, SurveyMonkey, and Quickbase.
• Uses the Interprovincial Computerized Examinations Management System and AMANDA for examination-related work.

Compensation and term

• Fixed-term contract for twelve months; OPSEU represented.
• Hiring range is $25.83 to $31.79 per hour.
• Hours of work are 36.25 per week.

Location

• The posting lists Mississauga, Ontario.

Benefits

• Benefits include health and dental coverage, RRSP matching up to 6%, an Employee Assistance Program, and stated work-life balance.