Desktop Support Analyst

Role overview

Contract and compensation

• The position is a fixed-term contract for twelve months.
• The hiring range is $25.83–$31.79 per hour.

Location and schedule

• The position is based in Mississauga, Ontario.
• The role provides desk-side support and includes handling and deploying computer equipment.
• The position is scheduled for 36.25 hours per week.

Responsibilities

• Provide service desk support by phone, Teams, email, desk-side assistance, and at other locations as required.
• Resolve service requests involving laptops, desktops, peripherals, accessories, mobile devices, and supported applications.
• Set up, change, and remove user accounts and access; administer network access and email distribution lists and maintain documentation and procedures.
• Document problems and solutions in the service desk ticketing system.
• Prepare or deliver user training and maintain service desk training materials.
• Maintain hardware and software inventory records.
• Set specifications, harden, install, upgrade, and image laptops and desktops.
• Support end-user onboarding, offboarding, and internal moves.
• Assist with monitoring and maintaining centralized servers, networks, endpoints, and related infrastructure operations.
• Coordinate with vendors to resolve desktop equipment and software issues.
• Support purchasing and maintenance of end-user hardware and software and delivery of corporate technology initiatives.
• Follow audit and information security policies and move equipment weighing up to 50 pounds when required.

Qualifications

• A university or college degree in information technology, systems, computer science, or a related field, or equivalent experience.
• Proven desktop support experience is required; no number of years is specified.
• A strong customer service focus is required.
• A valid G class driver's license is required.

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