Professional Services Consultant / Client Services Consultant / Business Services Consultant

Role overview

Responsibilities

• Advise clients on business operations, service requirements, and organizational needs; assess objectives and recommend solutions.
• Manage client communications, service requests, consultations, and ongoing relationships; coordinate service delivery.
• Conduct business assessments, gather information, and evaluate operational processes.
• Develop proposals, recommendations, reports, presentations, and supporting documentation.
• Coordinate internal resources and support business planning, process improvement, operational development, and service optimization.
• Maintain stakeholder relationships; monitor service performance, client satisfaction, and project progress.
• Identify service-quality and efficiency improvements; explain offerings and proposed solutions clearly.
• Coordinate meetings and follow-ups, maintain client and project records, report progress, and handle concerns in line with policies and quality standards.

Qualifications and requirements

• Degree or relevant qualification in Business Administration, Management, Consulting, Marketing, or a related discipline.
• Strong understanding of business operations, professional services, client relationship management, business processes, and service coordination.
• Excellent written and verbal communication, analytical, critical-thinking, problem-solving, organizational, project coordination, and interpersonal skills.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint; ability to prepare professional reports, proposals, presentations, and business documentation.
• Familiarity with CRM platforms, business management systems, and digital collaboration tools.
• Able to manage multiple client requests, prioritize competing requirements, collaborate with stakeholders, and maintain attention to detail and service quality.