Product Support Representative

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

Initiate outbound sales calls to customers to generate parts orders and support branch network sales goals.

Respond promptly to parts pricing inquiries via phone, email, and text to provide accurate and timely information.

Engage actively with customers through attentive listening to understand needs and recommend appropriate solutions.

Accurately process parts orders ensuring customer requests are fulfilled quickly and without error.

Confirm inventory availability and shipping timelines to manage customer expectations and enhance satisfaction.

Coordinate with multiple vendors to offer customers various parts options, ensuring requests are met efficiently.

Provide parts support to field staff by collaborating effectively to resolve product and parts-related issues.

Navigate multiple web applications and systems simultaneously to deliver seamless customer service in a fast-paced environment.

Contribute to team success by collaborating with colleagues and maintaining high standards of customer satisfaction.