Field Operations Manager - Australia
Role Overview
Execute our customer support business plan and strategies to make our parts and service operations distinctive to the customer and profitable for the business. Oversee the successful implementation and execution of these plans through the branch operations.
Assist field teams in guiding and building succession plans for each store and key roles.
Review financials for your stores and do Monthly reviews with your team, helping identify focus areas.
Develop plans for the improved performance of each department
Track and follow up on branch visit report cards, ensuring proper call cycles are followed.
Understand 5S and Lean principles and support them as we roll them out to new stores.
Ensure dealer audit criteria are met at the stores.
Collaborate with division and regional CSA managers to support the stores consistently.
About you:
Proven knowledge of heavy machinery dealer practices.
Excellent communication and negotiation skills.
Experience in business development.
Proven leadership skills.
Previous experience as an operations Manager is considered an asset.
Requires a Full Driver's Licence.
Candidates must be able to obtain or possess a valid passport and be able to travel internationally.
Key Skills for This Role
Full Job Posting
About the role:
Execute our customer support business plan and strategies to make our parts and service operations distinctive to the customer and profitable for the business. Oversee the successful implementation and execution of these plans through the branch operations.
Assist field teams in guiding and building succession plans for each store and key roles.
Review financials for your stores and do Monthly reviews with your team, helping identify focus areas.
Develop plans for the improved performance of each department
Track and follow up on branch visit report cards, ensuring proper call cycles are followed.
Understand 5S and Lean principles and support them as we roll them out to new stores.
Ensure dealer audit criteria are met at the stores.
Collaborate with division and regional CSA managers to support the stores consistently.
About you:
Proven knowledge of heavy machinery dealer practices.
Excellent communication and negotiation skills.
Experience in business development.
Proven leadership skills.
Previous experience as an operations Manager is considered an asset.
Requires a Full Driver's Licence.
Candidates must be able to obtain or possess a valid passport and be able to travel internationally.
About us:
Brandt is a world-leading equipment dealer powered by iconic brands and unrivalled support. We are a global team with one shared purpose with dealerships across Canada, New Zealand, and Australia. It's our mission to enable our customers to succeed by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and the industry-leading brand John Deere.
If this sounds like you, please apply online today!
Please note that we have multiple roles across our branches – for a full list, please check out our website: Brandt Careers | Jobs at Brandt
Qualifications
- Proven knowledge of heavy machinery dealer practices.
- Excellent communication and negotiation skills.
- Experience in business development.
- Proven leadership skills.
- Previous experience as an operations Manager is considered an asset.
- Requires a Full Driver's Licence.
- Candidates must be able to obtain or possess a valid passport and be able to travel internationally.
About Brandt Tractor Ltd.
The world’s largest privately held John Deere Construction and Forestry Dealer providing heavy equipment sales, parts, and service.
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