Product Support Engineer

Nobody succeeds at Sprinto by staying in their lane.

We are organized around problems, not job titles. Sprinters take ownership beyond their role, solve hard problems, and care deeply about the impact they create. If something can be improved, fixed, or built, we don't wait for permission; we step in.

Being remote means we rely less on proximity and more on trust. We write things down, communicate openly, and move quickly because great teams aren't built by sitting together, they're built by pulling in the same direction.

We believe progress beats perfection, feedback is a gift, and doing the right thing matters, even when nobody is watching.

And while we move with urgency, we never move alone.

Product Support at Sprinto is not about forwarding queries or closing as many tickets as possible. It is about understanding why something is not working and helping the customer move forward with confidence.

When a customer encounters an integration failure, unexpected API behaviour, configuration issue or confusing product workflow, you will investigate the problem, identify what is happening and own the issue through resolution.

You will work with browser developer tools, APIs, integrations, logs and cloud environments. You will also collaborate closely with Product, Engineering, Customer Success and Compliance teams.

This is an early-career role with a steep learning curve. You will develop technical depth while learning how a global SaaS product operates in real customer environments.

Investigate product, integration and configuration issues rather than relying only on predefined responses. Reproduce problems, test hypotheses and identify the most likely cause.

Develop practical knowledge of APIs, HTTP requests, browser behaviour, authentication, cloud integrations and the systems that connect Sprinto with a customer's technology environment.

Communicate clearly throughout the investigation. Help customers understand what happened, what is being done and what they should do next - without overwhelming them with unnecessary technical detail.

Collect the right evidence, isolate issues and create precise escalations that help engineering teams act quickly. Over time, you will learn to distinguish between product defects, configuration problems, integration failures and expected behaviour.

Identify recurring patterns and turn them into better documentation, troubleshooting playbooks, product feedback or process improvements. A strong solution should help the next customer before they encounter the same problem.

Learn how businesses implement frameworks such as SOC 2, ISO 27001, GDPR and HIPAA, and how Sprinto connects with their cloud infrastructure, identity systems and business applications.

You'll likely thrive in this position if:

You are a recent engineering graduate or have up to one year of relevant experience.

Loves enjoy understanding how products and systems work - not merely following instructions.

Comfortable about unfamiliar problems by breaking them down and testing possibilities.

You have a working understanding of APIs, HTTP, client-server architecture and databases.

Can explain a technical problem clearly to both technical and non-technical audiences.

Very comfortable asking questions, researching independently and learning from incomplete information.

Excited about taking ownership of an issue and follow it through instead of treating escalation as the end of your responsibility.

You care about the customer's experience as much as the technical correctness of the answer.

You communicate clearly in writing and work effectively in a remote environment.

You respond well to feedback and demonstrate visible learning from one problem to the next.

Prior experience in Product Support is not required. We care more about your learning agility, problem-solving ability, communication and technical curiosity.

Work wherever you are: We are 100% remote, so you get to choose if you want to work from home, a cafe, the hills, or the beach.

Co-working, on the house: If co-working is your jam, we offer a generous annual allowance.

We care about your learning: We are invested in seeing you grow and commit USD 1,000 annually to help you level up your skills.

We count your spark, not your leaves: Unlimited leave so you can reset when you need to.

Your Safety Net, Woven In: Health insurance with coverage up to INR 10 lakh for you and your family, accident protection of an additional INR 10 lakh, and life insurance worth 3x your annual salary.

Workspace setup of your dreams: We chip in INR 35,000 to help you build a setup that works for you.

At Sprinto, talent, curiosity, and ownership matter more than where you come from. We hire people for the problems they can solve, the impact they create, and the way they help others succeed—not their background, identity, or personal circumstances. We believe the best teams are built when people with different perspectives come together around a shared ambition to build something meaningful.

We're proud to be an equal opportunity employer and are committed to creating a fair, inclusive, and accessible hiring process for everyone.