Product Success Specialist
Skills
About This Role
Overview
- Bayut is the number one property portal in the Kingdom, connecting millions of users across the country.
- We are committed to delivering the best online search experience.
- As part of Dubizzle Group, Bayut is alongside some of the strongest classifieds brands in the market.
- With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.
- As a Product Success Specialist, you will be responsible for driving product adoption, customer satisfaction, and long-term retention.
- You will act as the bridge between customers, sales, and product teams, ensuring clients maximise value from our solutions while providing feedback to improve product performance and user experience.
- In this role, you will:
- Manage the full post-sale customer journey, from onboarding to renewal and expansion
- Ensure successful product implementation and adoption by providing training, guidance, and ongoing support
- Monitor customer usage, engagement metrics, and KPIs to proactively identify risks and growth opportunities
- Act as the primary point of contact for assigned accounts, building strong and trusted client relationships
- Collaborate with Sales, Product, and Technical teams to resolve issues and enhance customer experience
- Collect and communicate customer feedback to internal stakeholders to support product improvements
- Develop success plans, conduct regular check-ins, and lead Quarterly Business Reviews (QBRs)
- Identify upselling and cross-selling opportunities aligned with client needs
- Maintain accurate records in CRM systems and prepare performance and retention reports
Requirements
- Bachelor's degree in Business, Marketing, Technology, or a related field
- 2-5 years of experience in Customer Success, Account Management, Product Support, or similar roles
- Strong understanding of KPIs, customer lifecycle management, and CRM systems
- Excellent communication, presentation, and relationship-building skills
- An analytical mindset with the ability to interpret data and provide actionable insights
- Experience in SaaS, tech platforms, or digital marketplaces is a plus
- Ability to analyse data and market trends effectively
- Strong communication and interpersonal skills
- Professional certifications (e.g., CPM, RPA) are a plus
Benefits
- High-performing and fast-paced work environment
• Comprehensive Health Insurance
- Rewards and recognition
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