Product Specialist
Role Overview
The Product Specialist conducts customer training and support on the proper use and application of GSSI products.
Training may be delivered at GSSI headquarters in Nashua, NH, at designated field training locations, virtually through webinars, or at customer sites.
The person in this position, by nature of the close contact with the customer, will provide valuable customer, product, and competitive feedback through the appropriate channels to ensure that customer requests are documented and addressed.
Full Job Posting
Key Responsibilities
- Conduct and lead training classes for customers by providing instruction on the use of GSSI products.
- Provide technical support to customers via phone, email, online channels,web meetings and occasional field visits as needed.
- Develop, maintain, and update customer training materials, including online training content, training guides, study guides, videos, quick start guides, and user manuals.
- Capture and communicate customer feedback to Product Management for roadmap consideration and proactively support early-stage new product development efforts.
- Participate in product testing, validation, and support readiness for new releases.
- Assist at trade shows, webinars, and events as a technical representative.
- Education, Skills & Qualifications
- Bachelor’s degree in a technical field preferred; instructional experience or certification a plus.
- 2+ years of in field practical experience using GPR for the purpose of concrete and/or utility locating and analysis is required.
- 3+ years of experience in a technical support, applications, product training, or product-focused role. Teaching, training, or curriculum development experience is preferred.
- Strong technical and problem-solving skills with the ability to communicate clearly across audiences.
- Presentation skills and the ability to field questions in a customer training environment.
- Attention to detail, a “can-do” attitude, and the ability to work as part of a team.
- Advanced computer skills, including proficiency with Microsoft Office applications.
- Fluency in Spanish a plus.
Preferred Qualifications
- Bachelor’s degree in a technical field preferred; instructional experience or certification a plus.
About Geophysical Survey Systems, Inc.
U.S. manufacturer of ground-penetrating radar and electromagnetic-induction equipment for concrete, utility, transportation, geophysics, and archaeology professionals.
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