Product Specialist - Contact Center Automation and AI
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Develop and execute product strategies for contact center automation, enhance customer experience, and implement AI solutions while managing stakeholder communications.
Key Skills for This Role
Full Job Posting
• Product Strategy & Roadmap
- Support in developing and executing product strategies and roadmaps focused on improving contact center operations.
- Identify opportunities for implementing AI, chatbots, and automation to enhance customer support and experience.
• Customer Experience Enhancement
- Collaborate with cross-functional teams to design and optimize customer journeys within contact centers.
- Utilize data-driven insights to drive continuous improvement in customer experience and support processes.
- Automation and AI Implementation
- Lead the integration and deployment of AI technologies, including large language models (LLMs) and chatbots, to streamline contact center workflows.
- Oversee the development and implementation of automation solutions to increase efficiency and reduce operational costs.
- CRM and CLM Strategies
- Work closely with the CLM team to implement and manage CRM and CLM strategies to ensure effective customer relationship management and lifecycle management.
- Utilize advanced analytics to monitor and improve customer interactions and satisfaction levels.
- Technical Proficiency
- Demonstrate expertise in using Genesys Cloud or Twilio Flex platforms for contact center management.
- Collaborate with technical teams to ensure seamless integration of automation tools and AI solutions.
- Stakeholder Management
- Communicate effectively with senior management, stakeholders, and the recruitment team to align on product goals and objectives.
- Provide regular updates on product development progress, challenges, and opportunities.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Kavak Mexico
Trainee Data Analyst
Dubai, UAE
Support Business Intelligence by maintaining dashboards, ensuring data accuracy, and assisting with reporting and analysis using strong analytical skills.
Emiratization Business Partner
Dubai, UAE
Responsible for developing Emiratization strategy, driving local talent acquisition, and ensuring compliance with regulations while fostering government relations.
Vehicle Inspector
Dubai, UAE
Conduct thorough inspections of pre-owned vehicles, maintain detailed records, and ensure compliance with quality control standards in the automotive industry.
Talentpool - Vehicle Inspector
Dubai, UAE
Conduct thorough inspections of pre-owned vehicles, ensuring quality control and accurate records while possessing automotive expertise and strong knowledge of safety standards.
Talentpool - Automotive Mechanic Technician
Dubai, UAE
Perform vehicle troubleshooting, maintenance, and repairs while assisting customers; requires automotive technical certification and diagnostic equipment proficiency.