Product Specialist
Role Overview
Full-time, permanent Product Specialist role at ICS.AI, remote within the UK.
Own a core AI product, turning client and business needs into validated specifications, a sprint-ready backlog, and product documentation.
ICS.AI develops AI solutions for local government, including AI contact centres, staff copilots, and social care copilots.
Key Skills for This Role
Full Job Posting
Role overview
Full-time, permanent Product Specialist role at ICS.AI, remote within the UK.
Own a core AI product, turning client and business needs into validated specifications, a sprint-ready backlog, and product documentation.
ICS.AI develops AI solutions for local government, including AI contact centres, staff copilots, and social care copilots.
What you’ll do
- Lead product specification for core builds and create detailed specifications and AI-assisted prototypes.
- Manage a core product backlog in Azure DevOps; groom, prioritize, and size items with the Product Manager.
- Write user stories and acceptance criteria for development, testing, and release.
- Maintain user guides, release notes, onboarding materials, and process documentation.
- Turn client and service feedback into structured backlog inputs.
- Join sprint reviews, retrospectives, and backlog refinement across product lines.
- Support go-to-market materials, feature descriptions, and release communications.
- Collaborate with Delivery, Technical Leads, Engineering, and the Product Manager.
What the employer is looking for
- Hands-on Agile backlog management and participation in sprint ceremonies in a product, business analysis, technology, AI, or software role.
- Strong writing skills to translate complex requirements into user stories, acceptance criteria, and specifications.
- Confidence with AI prototyping and requirements tools, including vibe-prototyping platforms.
- Structured, detail-focused documentation and backlog management; able to work across technical and non-technical stakeholders.
- Knowledge of GenAI, large language models, retrieval-augmented generation, and agentic AI, including what AI agents can and cannot do.
- Practical understanding of SaaS or AI product development, release management, and versioning.
- UK work eligibility is required; visa sponsorship is unavailable.
Desirable experience
- Product Owner experience is desirable.
- Azure DevOps Boards or equivalent backlog tooling experience is desirable.
- Hands-on AI or vibe-prototyping experience is desirable.
- Local government or public-sector service delivery experience is desirable.
- CSPO or PSPO Product Owner certification is desirable.
Workplace and travel
- Remote within the UK, with occasional travel to Basingstoke and client sites.
Package
- Salary up to £35,000.
- £100 monthly working-from-home allowance.
- Vitality Healthcare Plan, pension scheme, 25 days’ holiday, and support for relevant professional development and qualifications.
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