Product Owner - Onboarding
About This Role
General Description
Join a leading digital-first banking organization in Abu Dhabi undergoing a large-scale transformation across its customer onboarding and digital experience platforms.
We are looking for an experienced Product Owner – Digital Onboarding to drive the vision, strategy, and delivery of customer onboarding journeys, including account opening, KYC, and lifecycle management.
This role is ideal for a product professional with strong experience in digital banking environments , who can balance customer experience, regulatory requirements, and business outcomes.
This is a 6-month contract role (extendable) with full onsite presence in Abu Dhabi.
Key Responsibilities
- Own and manage the product backlog for digital onboarding journeys (KYC, account opening, customer lifecycle)
- Define product vision and roadmap aligned with business and regulatory requirements
- Translate business needs into epics, user stories, and acceptance criteria
- Collaborate closely with engineering teams in Agile (Scrum) environments
- Work with compliance, risk, and business stakeholders to ensure regulatory alignment
- Optimize onboarding flows to improve customer experience and conversion rates
- Manage dependencies across squads and ensure timely delivery
- Track product performance and continuously improve onboarding journeys.
Required Skills & Experience
- Strong Product Owner / Product Manager experience within banking or financial services
- Proven experience owning digital onboarding / KYC / account opening journeys
- Hands-on Agile delivery experience (Jira, backlog management, sprint planning)
- Strong stakeholder management across business, compliance, and technology teams
- Experience delivering customer-centric digital banking products
- Ability to work in a fast-paced, cross-functional environment
Engagement Details
Engagement Type: Contract / Freelance
Location: Abu Dhabi
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