Product Owner III

GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Our Purpose: We pioneer the innovations that move and connect people to what matters.

This position will be posted until filled.

The Product Owner drives the vision, prioritization, and delivery of innovative, customer-focused solutions by translating business and customer needs into actionable product requirements. This role partners with cross-functional teams, stakeholders, and vendors to manage the product backlog, define user stories, improve processes, and deliver high-impact product enhancements that align with business objectives and create measurable value for customers.

Act proactively to consistently deliver on commitments with little supervision

Analyze and communicate customer requirements to provide innovative solutions and recommend system, product and process enhancements

Identify, evaluate, and introduce new approaches/technology to use in product development

Explore alternative ways to view and solve problems to achieve results beyond what is required

Leverage innovation tools, creative processes, and diverse cross-functional experts to generate ideas

Focus on constantly improving processes, products, and services and exploring innovative ways to do the job

Take advantage of opportunities to try unique ways of doing things and tests promising ideas to find new solutions

Ask provocative questions to understand current practices and the customer's experience before moving to problem solving

Seek to understand and experience the full array of stakeholders' (e.g., internal partners, suppliers, customers) behavior, needs, concerns, and desires to unlock new opportunities for innovation

Communicate potential benefits of new ideas to stakeholders

Influence others by creating a participative, empowered environment to gain acceptance of ideas or plans using appropriate interpersonal styles and methods

Take immediate action when confronted with a problem or when made aware of a situation

Work collaboratively with the Program/Product Managers to advise on the creation and partners to communicate product roadmap initiatives to the teams that result in great experiences for our customers

Create novel solutions with measurable value for existing and potential customers (internal or external)

Partner with vendors and internal departments to ensure tasks are defined and documented with timely deliverables and within SLA

Communicate with all levels of leadership, internal business partners and external vendors regarding project status and production performance

Ensure clear communication and coordination across business to manage the scope of each product launch for on-time delivery of key features

Work with the Agile team to craft high quality customer-centric user stories that exceed customer expectations

Responsible for leading the prioritization of the product backlog in partnership with product management

Measure product performance using key information, processes and systems to ensure accountability for achieving business results

Working knowledge of risk management, loss control management and coordinating vendor relationships

Thorough understanding of Vision/Roadmap creation, Portfolio/Program/Team Backlog creation, refinement and prioritization

Proficient understanding of XML/JSON based APIs, Cloud Technologies, Service Virtualization, Test Data Management, and Data Driven Decision making

Working knowledge of the Agile/SAFe Lean enterprise concepts and best practices and how they are applied in the workplace

Experience working within a matrix organization, collaborating with business stakeholders, user experience teams, project managers, product managers, developers and others

Ability to effectively define Product roadmaps and identify requirements

Able to demonstrate Servant leader management principles and practices

Ability to deliver best in class product experiences utilizing Design Thinking and Lean methodologies

Advanced interpersonal, communication (verbal and written), cross-collaboration skills, including the ability to interact with team members at all levels

Advanced problem solver who can clearly identify, analyze, and resolve issues as they arise

Ability to manage multiple projects simultaneously

Proficient persuasive and negotiation skills

Proficient presentation skills

4-6 years experience as a Product Owner/Manager on an Agile Scrum team required

High School Diploma or equivalent required

Bachelor’s Degree or additional equivalent work or military experience preferred

Agile Certification (PSPO or CSP-PO or POPM/APM) required

Advanced Agile Certification preferred

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