Product Owner I
Role Overview
The AI & Digital Unified Communication Product Group supports customer email, SMS/RCS, push notifications, and secure messaging.
The group has a North American, pan-enterprise mandate and aims to improve customer experience and enterprise efficiency.
Key Skills for This Role
Full Job Posting
Product group
The AI & Digital Unified Communication Product Group supports customer email, SMS/RCS, push notifications, and secure messaging.
The group has a North American, pan-enterprise mandate and aims to improve customer experience and enterprise efficiency.
Product ownership and delivery
- Support and align delivery with the product vision and senior management roadmap.
- Create and continuously reprioritize backlogs and user stories for customer and end-user value.
- Coordinate roadmaps, minimum marketable features or viable products, and release cadence.
- Review analytics and recommend improvements to customer experience.
- Participate in Scrum or Kanban events and identify delivery improvements.
- Oversee story completion against the Definition of Done and acceptance criteria; manage blockers and defects.
- Prepare users and business partners for application changes and establish Day 2 processes.
Stakeholders, risk, and team
- Coordinate stakeholders, testing, risk, quality, and regulatory considerations for product delivery.
- Communicate changes, priorities, metrics, and risks to business, technology, and leadership stakeholders.
- Define OKRs with stakeholders and make delivery decisions, escalating as appropriate.
- Support team collaboration, knowledge sharing, and Agile improvement.
Required qualifications
- Undergraduate degree and/or product certificate.
- 7+ years of relevant experience.
- 3+ years of Product Owner or Agile-related delivery experience.
- Interest in innovation and understanding the competitive landscape.
Assets
- CSPO certification and project management experience are considered assets.
- SAFe certification or experience with scaled Agile delivery is considered an asset.
Pay details
- The posted compensation range is $96,900–$136,800 CAD; no pay cadence is specified in the description.
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