Product Owner

About This Role

Job Title: Product Owner – Airport Operations Domain

Location: Dubai

Experience: 8+ years

Domain: Airlines / Aviation / Travel Technology

Employment Type: Full-Time

About the Role

We are looking for a dynamic and experienced Product Owner with deep expertise in the airline industry to lead the design, development, and optimization of airport-specific digital products and solutions. The ideal candidate should bring a strong understanding of airport, ground handler and airline business models, processes, and systems in the Airport Operations domain with focus on Baggage Management.

Key Responsibilities

1. Own the product backlog for airport-specific technology platforms (e.g., ground operations, baggage management platforms, etc.)
2. Engage with airline stakeholders, customers and other product managers and owners to translate complex business needs and product features into user stories
3. Define and build the product backlog for features that cater to ground handler, airport and airline business objectives, to be consumed by multiple product teams
4. Responsible for the story content, acceptance criteria definition, ensuring stories and prepared on time for upcoming PI’s, refined frequently with the team, and prioritized in alignment with other team backlogs
5. Collaborate with internal teams (other product owners and managers, as well as architecture, engineering, UX/UI, QA, sales, and marketing) to build scalable, user-centric solutions
6. Ensure non-functional requirements and technical debt are captured, refined, and prioritised across sprints
7. Participate in and guide the team in demos of the developed product to stakeholders
8. Track product performance through KPIs, user feedback, and analytics, and optimise product features
9. Work with teams to identify and capture innovation ideas
10. Build strong relationships with team members, peers, line and stakeholders
11. Keep up with industry trends, emerging technologies, and competitive landscape in the aviation sector
12. Appetite for building and identifying value, with a customer-centric mind-set

Required Skills and Experience

1. 3+ years of technology product management experience, with at least 2 years focused on airport/airline/travel domain
2. Strong domain expertise in Airport Operations and Airline/Airport Baggage Management
3. Knowledge of agile ways of working and product management principles
4. Proven experience in agile product development environments
5. Experience building or implementing B2B, B2E or B2C facing digital platforms and products for airlines and airports
6. Excellent problem-solving and analytical skills. Exposure to Design Thinking workshops
7. Strong spoken and written communication skills
8. Strong stakeholder management with cross-functional teams and airline clients. Ability to influence without authority
9. Ability to create wireframes, product documentation, and high-level technical requirements
10. Certified in product management knowledge and skills
11. Exposure to using AI for aiding product management practices
12. Tools: Jira, Confluence, Qmetry, collaboration tools like Miro, Mural

Preferred Qualifications

1. MBA or related business/technology degree
2. Experience working within the Scaled Agile Framework
3. Experience building innovative or AI products
4. Experience working as part of complex programmes
5. Familiarity with APIs, cloud-based platforms, and airport and airline data integrations

About IGT Solutions

IGT Solutions is a next-gen Tech Services and Customer Experience (CX) company. It enables personalized, meaningful, and effective interactions by combining cutting-edge technology and innovative solutions with the power of Gen AI to deliver exceptional end-user experiences. With the ability to integrate human and digital intelligence seamlessly, it is a trusted partner for managing end-to-end transformation journeys for global majors across industries. Established in 1998, IGT Solutions has more than 90 global marquee customers and 25,000+ experts servicing client processes from 31 global delivery centers across 13 countries. IGT Solutions' service offerings include data & analytics, digital transformation, systems integration, platform solutions, AI/ML, and Gen AI-led industry and enterprise solutions, intelligent automation and analytics, and a full spectrum of BPM services and solutions.