CRM Functional Tester
Skills
About This Role
Overview
Job Title: MS Dynamics CRM Tester (Airline Booking Domain)
Job Summary
We are looking for an experienced MS Dynamics CRM Tester with strong expertise in the Airline Booking/Reservation domain to join our QA team.
The role involves validating CRM workflows, integrations, and end-to-end booking journeys across web, mobile, and API layers while collaborating with onsite and offshore teams.
Key Responsibilities
- Perform functional, integration, system, and regression testing for Microsoft Dynamics CRM applications.
- Validate airline booking workflows including reservations, ticketing, check-in, loyalty, and customer service modules.
- Create and execute test cases, test plans, and test scenarios based on business requirements and user stories.
- Test CRM integrations with airline systems such as booking engines, payment gateways, loyalty platforms, and third-party APIs.
- Perform API testing using tools like Postman/REST clients.
- Work closely with Business Analysts, Developers, and Product Owners across onsite (Abu Dhabi) and offshore teams.
- Participate in Agile/Scrum ceremonies and contribute to sprint planning and release cycles.
- Log, track, and manage defects using tools like JIRA/Azure DevOps.
- Support UAT cycles and production release validation.
Required Skills & Experience
- 6+ years of experience in Software Testing / QA.
- Hands-on testing experience in Microsoft Dynamics CRM (Dynamics 365).
- Strong understanding of Airline Booking / Reservation domain.
- Experience in API testing and integration testing.
- Experience with SQL for data validation.
- Automation testing experience (Selenium/Cypress/Playwright).
- Strong knowledge of STLC, SDLC, Agile methodologies.
- Experience with Test Management and Defect Tracking tools (JIRA/Azure DevOps).
- Good communication skills and experience working with distributed teams
About IGT Solutions
IGT Solutions is a next-gen Tech Services and Customer Experience (CX) company.
It enables personalized, meaningful, and effective interactions by combining cutting-edge technology and innovative solutions with the power of Gen AI to deliver exceptional end-user experiences.
With the ability to integrate human and digital intelligence seamlessly, it is a trusted partner for managing end-to-end transformation journeys for global majors across industries.
Established in 1998, IGT Solutions has more than 90 global marquee customers and 25,000+ experts servicing client processes from 31 global delivery centers across 13 countries.
IGT Solutions' service offerings include data & analytics, digital transformation, systems integration, platform solutions, AI/ML, and Gen AI-led industry and enterprise solutions, intelligent automation and analytics, and a full spectrum of BPM services and solutions.
IGT is ISO 27001:2013, CMMI SVC Level 5 and ISAE-3402 compliant for IT, and COPC® Certified v6.0, ISO 27001:2013 and PCI DSS 3.2 certified for BPO processes.
The organization follows Six Sigma rigor for process improvements.
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
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