Product Operations Manager

This is a consumer fintech startup, and you will be working with serial entrepreneurs who have built strong consumer brands and innovative products. We value extreme ownership, clear communication, a strong sense of craftsmanship, and the desire to create lasting work and work relationships. Yes, you can build an exciting business AND have real-life real-customer impact.

The Product Operations Manager will play a pivotal role in ensuring the seamless operation, quality, and success of our products. As a leader in this space, you will be responsible for driving operational excellence, coordinating cross-functional teams, and maintaining a strong focus on customer-centric solutions. You will lead efforts to identify and resolve product issues, manage post-launch processes, and implement strategic policy and compliance initiatives. This role requires a combination of technical expertise, analytical thinking, and a collaborative mindset to deliver high-impact results while continuously enhancing the user experience. Roles and Responsibilities:

Work closely with PM’s and internal stakeholders to ensure products have the needed operational support from inception, to long term product maintenance

Lead and manage cross-functional efforts to diagnose and prioritize root causes of user/product issues, coordinating closely with stakeholders like product, compliance, and engineering teams to ensure action.

Conduct and own customer interviews, gather feedback on features, and ensure product support needs are accurately assessed and fulfilled.

Drive policy changes related to compliance, delinquency, and charge-off reporting; maintain detailed documentation and product changelogs for transparency and operational efficiency.

Own the end-to-end product quality across product pods by identifying gaps, influencing prioritization, and driving cross-functional solutions.

Manage product partners and vendors, including onboarding, QA, and SLAs.

Expertise and Experience Required:

5+ years of experience in B2C Tech, Product, Operations, Consulting, or a fast paced start-up environment

1+ years of experience as a people manager.

Strong project management skills and the ability to align internal and external stakeholders effectively.

Experience managing vendors against SLAs.

Analytical experience, and ability to diagnose and prioritize product issues in a fast-paced environment.

A track record of running launches and and driving process improvements for long-term operational success.

Strategic thinking, and demonstrates ability to communicate long-term product strategy.

Base Range

$160,000 — $200,000 USD

Equal Employment Opportunity Statement

Kikoff Inc. is an equal opportunity employer. We are committed to complying with all federal, state, and local laws providing equal employment opportunities and considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

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