Product Operations Manager - GTA

Internal:

Store employees

Store leadership team

Regional Human Resources Manager

Regional Loss Prevention Manager

Regional Visual Merchandising Manager

Retail Operations team

External:

Customers

Landlord/facilities contacts and service providers, as required

2-3 years of progressive leadership experience in a specialty retail and/or multi-unit environment, with experience leading teams in a customer-facing environment

College degree preferred or equivalent combination of education and relevant experience

Experience leading and executing operational, inventory, and/or merchandising processes, translating direction into clear actions that drive results

Strong business acumen, with the ability to interpret sales, inventory, shrink, and operational performance metrics to identify opportunities and implement focused action plans

Proven ability to recruit, develop, and retain engaged, high-performing teams, with a focus on coaching and developing front-line employees

Effective communication and problem-solving skills, with the ability to manage competing priorities and resolve escalated customer and team member situations

Demonstrated operational discipline and strong understanding of merchandising, inventory control, product flow, compliance, and loss prevention, with the ability to drive consistent execution across multiple priorities in a fast-paced retail environment.

Adaptable and agile, with the ability to respond to change and leverage technology (including AI-enabled tools) to improve operational efficiency and team effectiveness

Maintains/obtains required role-specific certifications (e.g., First Aid, Joint Health & Safety Committee) in alignment with provincial and store requirements

Demonstrates sound judgment, resilience, and a proactive, solutions-oriented mindset

Full alignment with Indigo's values as reflected in the Guiding Principles

A passion for Indigo's mission and delivering exceptional operational execution, product presentation, and team experiences

Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays

Ability to be mobile on the sales floor for extended periods and safely lift medium to large items (up to 40 lbs) using appropriate equipment and techniques

Bilingualism (French/English) required for roles based in Quebec

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.